Multiple Choice
Which of these terms refers to the ability to hear and understand what the customer is saying in a way that demonstrates your understanding to the customer?
A) Active hearing
B) Active listening
C) Artful listening
D) Passive listening
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q13: All of these are usually responsible for
Q14: A new technician trainee can get advice
Q15: Technician A says that aftermarket parts must
Q16: Technician A says that more time should
Q17: If a customer is not attentive during
Q19: Technician A says that customer pay rate
Q20: Flat rate pay means _.<br>A)The technician is
Q21: When speaking with a customer, Technician A
Q22: Which of these tactics is involved with
Q23: Technician A says that a person with