Multiple Choice
Technician A says that customer pay rate is sometimes higher than the factory flat rate. Technician B says that the factory flat rate times are usually longer (given more time) compared to aftermarket flat rate time guides. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
Correct Answer:

Verified
Correct Answer:
Verified
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