In Discussing Refresher Training and Retraining for the Sales Force

Multiple Choice

In discussing refresher training and retraining for the sales force, one can accurately state all of the following except

A) when a salesperson's job requirements change, retraining is needed
B) after the salesperson has been in the field for a while, deficiencies in product knowledge, skills, and work habits are largely overcome so that there is seldom any need to deal with such fundamentals in additional training
C) refresher training reinforces the customer-driven approach that characterizes many companies.
D) there is a continuous need to train the sales force in order to keep it abreast of changes in products, markets, and company objectives.