With CRM the Salesperson Does More Than Just Create Sales

Multiple Choice

With CRM the salesperson does more than just create sales. In helping create value for the customer, which of the following is not among the important goals for salespeople?

A) gather important data about the customer and the market
B) identify the types of data needed to give the customer better service
C) help the customer reduce turnover of their employees
D) provide input into how the CRM system should utilize data to create value for the customer