Question 1

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

Accepted Answer

A)  vicarious learning. 
B)  self-esteem. 
C)  self-reinforcement. 
D)  delegation. 
E)  experiential learning.

Question 2

In David McClelland's acquired needs theory, what are the three acquired needs most frequently studied, and which is(are) not dependent on relationships with other people?

Accepted Answer

The answer of In David McClelland's acquired needs theory, what...

Question 3

Process theories explain how people select behavioral actions to meet their needs and determine whether their choices were successful.

Accepted Answer

A) True 
 B)False

Question 4

Goal specificity, in goal-setting theory, refers to the difficulty level of goals.

Accepted Answer

A) True 
 B)False

Question 5

The degree to which the job is perceived as important and having impact on the company or customers is referred to as task:

Accepted Answer

A)  complexity. 
B)  identity. 
C)  significance. 
D)  structure. 
E)  simplification.

Question 6

Rewards given by another person are intrinsic rewards.

Accepted Answer

A) True 
 B)False

Question 7

Imagine that you are the manager of a pizza restaurant. You cannot afford to give your employees raises, but you do want to motivate them. Would you consider using empowerment? Why or why not? If so, how would you go about empowering them?

Accepted Answer

The answer of Imagine that you are the manager of...

Question 8

__________ needs describe the most basic human physical needs, including food, water, and oxygen.

Accepted Answer

A)  Self-actualization 
B)  Physiological 
C)  Esteem 
D)  Belongingness 
E)  Safety

Question 9

List the five core job dimensions found in the job characteristics model.

Accepted Answer

The answer of List the five core job dimensions found...

Question 10

__________is defined as altering jobs to increase both the quality of employees' work experience and their productivity.

Accepted Answer

The answer of __________is defined as altering jobs to increase...

Question 11

The frustration-regression principle is most closely related with:

Accepted Answer

A)  Maslow. 
B)  Herzberg. 
C)  McClelland. 
D)  Alderfer. 
E)  Adams.

Question 12

The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee dissatisfaction but will not motivate workers to high achievement levels.

Accepted Answer

A) True 
 B)False

Question 13

The core job dimension of feedback provides the worker with:

Accepted Answer

A)  employee growth-need strength. 
B)  experienced meaningfulness of the work. 
C)  experienced responsibility for outcomes of the work. 
D)  knowledge of the actual results of the work activities. 
E)  demotivation.

Question 14

In goal-setting theory, __________ means that employees have to "buy into" the goals and be committed to them.

Accepted Answer

A)  goal specificity 
B)  goal difficulty 
C)  goal acceptance 
D)  feedback 
E)  goal motivation

Question 15

According to Herzberg, __________ is an example of a hygiene factor.

Accepted Answer

A)  achievement 
B)  recognition 
C)  pay 
D)  responsibility 
E)  opportunity for growth

Question 16

According to Maslow, the highest-order needs are __________ needs.

Accepted Answer

A)  self-actualization 
B)  physiological 
C)  esteem 
D)  belongingness 
E)  safety

Question 17

Which theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments, but also from the person's thoughts, beliefs, and observations of other people's behavior?

Accepted Answer

A)  Reinforcement 
B)  Hierarchy of needs 
C)  ERG 
D)  Experiential learning 
E)  Social learning

Question 18

Employee engagement means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization.

Accepted Answer

A) True 
 B)False

Question 19

How do managers motivate a diverse workforce toward common organizational goals? Write a short essay that summarizes the concept of motivation and compares the types of rewards that help drive workers to an outcome of high performance. If you know of one, include an example of a company that you believe offers exceptional employee rewards.

Accepted Answer

The answer of How do managers motivate a diverse workforce...

Question 20

A recent finding from the U.S. Department of Labor shows that the top reason for people leaving their jobs is that they:

Accepted Answer

A)  "don't make enough money." 
B)  "don't feel appreciated." 
C)  "don't believe in what the organization stands for." 
D)  "don't like their colleagues." 
E)  "don't like their boss."

Exam 16: Motivating Employees

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

In David McClelland's acquired needs theory, what are the three acquired needs most frequently studied, and which is(are) not dependent on relationships with other people?

Process theories explain how people select behavioral actions to meet their needs and determine whether their choices were successful.

Goal specificity, in goal-setting theory, refers to the difficulty level of goals.

The degree to which the job is perceived as important and having impact on the company or customers is referred to as task:

Rewards given by another person are intrinsic rewards.

Imagine that you are the manager of a pizza restaurant. You cannot afford to give your employees raises, but you do want to motivate them. Would you consider using empowerment? Why or why not? If so, how would you go about empowering them?

__________ needs describe the most basic human physical needs, including food, water, and oxygen.

List the five core job dimensions found in the job characteristics model.

__________is defined as altering jobs to increase both the quality of employees' work experience and their productivity.

The frustration-regression principle is most closely related with:

The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee dissatisfaction but will not motivate workers to high achievement levels.

The core job dimension of feedback provides the worker with:

In goal-setting theory, __________ means that employees have to "buy into" the goals and be committed to them.

According to Herzberg, __________ is an example of a hygiene factor.

According to Maslow, the highest-order needs are __________ needs.

Which theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments, but also from the person's thoughts, beliefs, and observations of other people's behavior?

Employee engagement means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization.

A recent finding from the U.S. Department of Labor shows that the top reason for people leaving their jobs is that they: