Question 1

Describe conflict recovery. Cite an example to illustrate your answer.

Accepted Answer

Conflict recovery refers to the process of resolving conflicts and repairing relationships in a way that allows all parties involved to move forward in a positive and productive manner. This often involves open communication, active listening, empathy, and a willingness to compromise.

An example of conflict recovery can be seen in the context of a workplace dispute between two colleagues. Let's say two team members have a disagreement over the approach to a project, which leads to tension and strained communication between them. In order to recover from this conflict, the two colleagues may sit down and have a discussion to air out their grievances, listen to each other's perspectives, and find common ground. Through this process, they may come to a resolution that allows them to work together effectively and rebuild their professional relationship.

In this example, conflict recovery involves addressing the issue directly, listening to each other's concerns, and finding a mutually beneficial solution. This allows the colleagues to move past the conflict and continue working together in a positive and productive manner.

Question 2

The personal competencies

Accepted Answer

A)  provide the foundation for obtaining critical information about culturally diverse ways of
Thinking and acting 
B)  refer to an individual's unique skills 
C)  refer to skills an individual is likely to develop given his /her vales and goals 
D)  all of the above are correct A

Question 3

Describe seven of the fourteen personal competencies. Which three do you think is especially important. Explain your reasoning and cite an example to illustrate.

Accepted Answer

The fourteen personal competencies are self-awareness, self-management, self-motivation, empathy, effective communication, resilience, stress management, time management, adaptability, teamwork, leadership, problem-solving, decision-making, and conflict resolution.

Three competencies that I believe are especially important are self-awareness, empathy, and resilience. Self-awareness is important because it allows individuals to understand their own strengths, weaknesses, and emotions, leading to better self-management and decision-making. Empathy is crucial in building strong relationships and understanding others' perspectives, leading to effective communication and teamwork. Finally, resilience is important for overcoming challenges and setbacks, leading to greater adaptability and problem-solving skills.

For example, let's say a team is facing a challenging project deadline. An individual with strong self-awareness can recognize their own stress levels and take steps to manage it, such as practicing mindfulness or delegating tasks. Empathy allows them to understand their team members' concerns and offer support, fostering a positive and collaborative work environment. Finally, resilience enables them to bounce back from setbacks and find creative solutions to meet the deadline, ultimately leading to project success.

Question 4

To personalize observations means

Accepted Answer

A)  one is warm and genuine in his/her communication style 
B)  to express sensitively one's feelings, thoughts and beliefs 
C)  one understands that personal perceptions, thoughts, and beliefs may not be shared by
Others 
D)  c and d are correct

Question 5

Describe the problem-solving process. Cite an example to illustrate your answer.

Accepted Answer

The answer of Describe the problem-solving process. Cite an example...

Question 6

The conflict-recovery skills

Accepted Answer

A)  are needed for reestablishing rapport when mistakes or conflicts occur 
B)  are needed so you can recuperate and fight more effectively another day 
C)  are recommended when you don't have time for dialogue 
D)  are central to the problem-solving process

Question 7

The problem-solving process provides opportunities

Accepted Answer

A)  to put the fourteen competencies into practice 
B)  to put the dialogue process into practice 
C)  to put the conflict-recovery process into practice 
D)  all of the above are correct

Question 8

Assessing the success of the solution

Accepted Answer

A)  aims at ascertaining the effectiveness of the solution 
B)  aims at ascertaining whether the persons involved are satisfied with the solution 
C)  is not necessary if the organization is faced with time constraints 
D)  a and b are correct

Question 9

Defining the problem involves

Accepted Answer

A)  recognizing there is a problem 
B)  defining the problem in terms derived from all persons involved 
C)  naming objectional behaviors and consequences 
D)  all of the above are correct

Question 10

Describe the dialogue process. Cite an example to illustrate your answer.

Accepted Answer

The answer of Describe the dialogue process. Cite an example...

Question 11

Discuss the competencies as foundation for the dialogue process. Cite an example to illustrate your answer

Accepted Answer

The answer of Discuss the competencies as foundation for the...

Question 12

Two recommended communication skills for effective dialogue are:

Accepted Answer

A)  clarification and reframing 
B)  open-ended questions and polite commands 
C)  paraphrasing and use of "I" messages 
D)  use of double questions and advising

Question 13

The dialogue process is not

Accepted Answer

A)  based on the premise of mutual respect 
B)  based on the premise of open inquiry 
C)  based on one's willingness to listen for understanding 
D)  based on proving one's viewpoint is right

Question 14

An implementation plan for the solution to a problem

Accepted Answer

A)  is not necessary if the organization is faced with time constraints 
B)  is an abstract concept, seldom used in a practical sense in organizations facing change 
C)  is useful if the problem is complex, but not with simple problems 
D)  none of the above are correct

Question 15

Which of the following is not one of the fourteen personal competencies

Accepted Answer

A)  have patience 
B)  assume complexity 
C)  remain silent until you're sure 
D)  keep a sense of humor

Exam 4: Practicing Culturally Centered Communication Skills