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  2. Topic
    Business
  3. Study Set
    Services Marketing
  4. Exam
    Exam 12: Service Quality: Identifying and Rectifying the Gaps
  5. Question
    Which of the Following Is NOT a Factor Influencing the Delivery
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Which of the Following Is NOT a Factor Influencing the Delivery

Question 1

Question 1

Multiple Choice

Which of the following is NOT a factor influencing the delivery gap?


A) willingness to perform
B) employee-job fit
C) role ambiguity
D) overpromising
E) inadequate support

Correct Answer:

verifed

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