Multiple Choice
What does the introductory paragraph in a direct format bad news message do for the reader?
A) It softens the blow of the bad news.
B) It offers a neutral buffer.
C) It explains why the decision was made before telling the reader what the decision is.
D) It explains the credentials of the writer.
E) It shares the bad news.
Correct Answer:
Verified
Correct Answer:
Verified
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