Multiple Choice
Which of the following is the most appropriate apology when writing a negative news message?
A) "I am sorry you had a problem with this product, and please know this issue will never happen again."
B) "If this issue has created any problems for you, we are sorry."
C) "I am sorry to hear of your difficulties with this product."
D) "I am sorry to hear of your difficulties, as we sell millions of these products a year and no one else has expressed any concern with them."
E) "I am sorry if anyone had difficulties with this product."
Correct Answer:
Verified
Correct Answer:
Verified
Q9: Unhappy customers use social media to voice
Q10: Those who have had negative experience with
Q11: When the customer has no established expectation,which
Q12: When giving reasons for the decision,how should
Q13: When providing the bad news,which of the
Q15: What does the introductory paragraph in a
Q16: In addition to making the message as
Q17: Which of the following would allow a
Q18: What is the purpose of offering free
Q19: When preparing for a performance review,it is