Multiple Choice
Which of the following would be most appropriate when closing a direct format message with negative news?
A) Offer a sincere apology.
B) Offer contact information in the event the reader wants to further discuss the issue.
C) Provide reasons for the news.
D) Offer an alternative solution.
E) End on a cheerful, positive note that minimizes the impact of the negative news.
Correct Answer:
Verified
Correct Answer:
Verified
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