Multiple Choice
Which of the following is a goal when handling bad news about transactions?
A) Stating your reasons as carefully as possible
B) Stating your reasons as positively as possible
C) Stating the bad news as clearly as possible
D) Explaining how you plan to resolve the situation as clearly as possible
E) Avoiding details about the situation as much as possible
Correct Answer:
Verified
Correct Answer:
Verified
Q53: Why is the indirect format usually a
Q54: When ending an indirect message,a statement such
Q55: Which of the following would be the
Q56: How should a message that was developed
Q57: Which of the following would generally be
Q59: Which of the following would be most
Q60: When writing a negative message,wording should be
Q61: When you need to refuse a routine
Q62: Discuss steps to follow when developing a
Q63: Identify four steps to take when responding