Lara Is Responding to a Customer Who Complained That His

Multiple Choice

Lara is responding to a customer who complained that his broadband service was down for two days during a recent storm and that he missed out on some important business communications as a result.Which of the following lines reflects the best way in which Lara can apologize to this customer?

A) I am shocked and dismayed that you had to go through this.
B) I take personal responsibility for the inconvenience caused to you.
C) I am sorry that the company could not get your service back up more promptly.
D) I am sorry to hear of your difficulties.
E) I apologize on behalf of the company.