Essay
Describe the direct and indirect approaches to organizing negative news messages.Chandler,the Operations Manager at your company,wishes to communicate to a vendor that the company will not be renewing his contract because it is not happy with his services.Since you handle all external corporate communications,Chandler requests you to draft a message conveying the news to the vendor.What additional information would you need from Chandler to decide if you should use the direct or the indirect approach in organizing your message?
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