Question 1

What considerations do organizations need to keep in mind as it relates to keeping their training programs legally compliant with the ADEA and ADA?

Accepted Answer

The answer of What considerations do organizations need to keep...

Question 2

Carolyn is a new HR Manager for ABC Inc. She needs to become familiar with all of the human resources related policies and procedures. Which method of training would be most suitable?

Accepted Answer

A)  On the job training 
B)  Operations and procedures manuals 
C)  E-learning 
D)  Classroom training 
E)  Simulations

Question 3

When designing training programs for a global organization which steps of the process will be different than if the company just operated domestically?

Accepted Answer

A)  Assessment and evaluation 
B)  Assessment and design 
C)  Design and implementation 
D)  Evaluation and design 
E)  Implementation and evaluation

Question 4

When looking at an organization's work environment which of the following might indicate a need for employee training?

Accepted Answer

A)  Low employee turnover rates 
B)  Reduced absenteeism rates 
C)  Increased unemployment compensation costs 
D)  Less work related injuries 
E)  Increased employee satisfaction scores

Question 5

Providing employees with training in Microsoft Office would be an example of:

Accepted Answer

A)  knowledge training. 
B)  skills training. 
C)  behavioral training. 
D)  on the job training. 
E)  blended learning.

Question 6

During a training program on the new budget process, the accounting department provided several spreadsheets of information to show examples of how the data would be organized with the new process. Several of the managers commented on their training evaluation form that they would have preferred to see some of the information in charts and graphs to better understand what the numbers meant. The accounting department did not consider that some of their trainees were ________ learners.

Accepted Answer

A)  kinesthetic 
B)  tactile 
C)  auditory 
D)  visual 
E)  agile

Question 7

As a manager, you need to make your employees aware of the new dress code policy. You would most likely select training which was low tech/low touch to get the information to your staff.

Accepted Answer

A) True 
 B)False

Question 8

Due to recent process changes and a downsizing at KLM Warehouse employees are acting out more and morale has declined. KLM plans to provide training on how to deal with change and conflict management. This would an example of behavioral training.

Accepted Answer

A) True 
 B)False

Question 9

In order to get the most out of on the job training, all off the following must occur EXCEPT:

Accepted Answer

A)  follow up with the employee only when you see potential issues so as to not appear pushy. 
B)  observe the trainee actually doing the job and provide feedback. 
C)  make the trainee feel relaxed by getting to know them and they will be more open to the training you will be providing. 
D)  demonstrate the work that needs to be completed and explain why it is important. 
E)  orient the employee to the learning objectives so they understand your expectations.

Question 10

You have been assigned the task of designing a training program for new cashiers at the grocery store in which you work. What three items does your program need to include as part of the design phase? Identify and define the three items and provide examples.

Accepted Answer

The answer of You have been assigned the task of...

Question 11

Why is new employee orientation and on-boarding important to an organization? How does it impact competitive advantage? What are some key topics you would want to include in an orientation program.?

Accepted Answer

The answer of Why is new employee orientation and on-boarding...

Question 12

In order to be effective learning objectives should:

Accepted Answer

A)  be based on what management identifies as important information for the employee to have. 
B)  be kept very broad so that they can be applied across departments and employees. 
C)  explain what knowledge the employee must before being permitted to attend the training. 
D)  describe what will be learned and how it should be applied on the job. 
E)  designed by upper management in order to show their support for the training.

Question 13

When teaching adult learners it is best to:

Accepted Answer

A)  not review the learning objectives so that they do not get hung up on anything that may be missed. 
B)  involve them in the training experience and provide a variety of delivery methods. 
C)  hold the training in large blocks of time so as to not break up multiple work days for them. 
D)  be future focused and not discuss past practices or experiences. 
E)  present most information in lecture format so that they can take detailed notes.

Question 14

Presenting a training program off-site is preferred because it will limit distractions and interruptions for the presenter and the trainees.

Accepted Answer

A) True 
 B)False

Question 15

Coaching is a long term relationship which helps an employee make necessary performance improvements, while mentoring is a short term relationship that focuses on teaching the employee about the organization and their role within it.

Accepted Answer

A) True 
 B)False

Question 16

Teaching an employee how to use a piece of equipment while they are performing the actual work, rather than holding a separate training session at another location, is an example of ________ training.

Accepted Answer

The answer of Teaching an employee how to use a...

Question 17

Creating a policy regarding ethics should be supported by providing training about ethical behavior for which legislation such as the ________ has reinforced the need.

Accepted Answer

A)  Americans with Disabilities Act 
B)  Age Discrimination in Employment Act 
C)  the Sarbanes-Oxley Act 
D)  Title VII 
E)  Family & Medical Leave Act

Question 18

Karen, a medical secretary, has expressed an interest in eventually becoming an x-ray technician. Her supervisor, providing training to her is most appropriate at this time.

Accepted Answer

A) True 
 B)False

Question 19

An expatriate who has been sent to Spain for 18 months needs information regarding the computer system he will be required to use while on assignment. This type of training is best completed:

Accepted Answer

A)  before departing for Spain. 
B)  in the assignment once he/she arrives in Spain. 
C)  as part of repatriation training. 
D)  during new employee orientation. 
E)  as part of an apprenticeship.

Question 20

To ensure that managers make hiring and employment decisions based on job related reasons and not based on things such as race, disability, or age of the employee, ________ training should be provided.

Accepted Answer

The answer of To ensure that managers make hiring and...

Exam 8: Training and Development

What considerations do organizations need to keep in mind as it relates to keeping their training programs legally compliant with the ADEA and ADA?

Carolyn is a new HR Manager for ABC Inc. She needs to become familiar with all of the human resources related policies and procedures. Which method of training would be most suitable?

When designing training programs for a global organization which steps of the process will be different than if the company just operated domestically?

When looking at an organization's work environment which of the following might indicate a need for employee training?

Providing employees with training in Microsoft Office would be an example of:

As a manager, you need to make your employees aware of the new dress code policy. You would most likely select training which was low tech/low touch to get the information to your staff.

Due to recent process changes and a downsizing at KLM Warehouse employees are acting out more and morale has declined. KLM plans to provide training on how to deal with change and conflict management. This would an example of behavioral training.

In order to get the most out of on the job training, all off the following must occur EXCEPT:

You have been assigned the task of designing a training program for new cashiers at the grocery store in which you work. What three items does your program need to include as part of the design phase? Identify and define the three items and provide examples.

Why is new employee orientation and on-boarding important to an organization? How does it impact competitive advantage? What are some key topics you would want to include in an orientation program.?

In order to be effective learning objectives should:

When teaching adult learners it is best to:

Presenting a training program off-site is preferred because it will limit distractions and interruptions for the presenter and the trainees.

Coaching is a long term relationship which helps an employee make necessary performance improvements, while mentoring is a short term relationship that focuses on teaching the employee about the organization and their role within it.

Teaching an employee how to use a piece of equipment while they are performing the actual work, rather than holding a separate training session at another location, is an example of ________ training.

Creating a policy regarding ethics should be supported by providing training about ethical behavior for which legislation such as the ________ has reinforced the need.

Karen, a medical secretary, has expressed an interest in eventually becoming an x-ray technician. Her supervisor, providing training to her is most appropriate at this time.

An expatriate who has been sent to Spain for 18 months needs information regarding the computer system he will be required to use while on assignment. This type of training is best completed:

To ensure that managers make hiring and employment decisions based on job related reasons and not based on things such as race, disability, or age of the employee, ________ training should be provided.