Question 1

Creating the learning objectives and determining how best to present a training program happens at which stage of the training process?

Accepted Answer

A)  Assessment 
B)  Design 
C)  Implementation 
D)  Evaluation 
E)  Redesign

Question 2

All of the following statements are accurate about classroom training EXCEPT:

Accepted Answer

A)  It is a good method to share simple information. 
B)  Combining lecture with role play or activities will increase its effectiveness. 
C)  E-learning has made classroom training less economical. 
D)  This method is most effective at engaging the trainee in what is being taught. 
E)  Classroom training works best for auditory learners.

Question 3

In order to have a successful training program, ________ must be linked to the organization's goals and explained to employees so that they understand what they will learning during the training and how they should use the information back on the job.

Accepted Answer

The answer of In order to have a successful training...

Question 4

requiring an employee to watch a DVD about how to safely operate a new piece of equipment, then having them work with someone for one week using the new piece of equipment, then having them complete an on-line assessment to test their knowledge of the equipment would be an example of:

Accepted Answer

A)  blended learning. 
B)  operations and procedures manuals. 
C)  simulation. 
D)  on the job training. 
E)  E-learning.

Question 5

Reviewing an employee's current KSAs and comparing them to the KSAs that are actually required to perform their job are both steps in a/an ________ analysis.

Accepted Answer

The answer of Reviewing an employee's current KSAs and comparing...

Question 6

Employee concerns about training center around:

Accepted Answer

A)  fairness and equity. 
B)  work/life balance. 
C)  organizational culture. 
D)  both A and B. 
E)  all of the above.

Question 7

All of the following would be examples of training that may need to be completed due to regulatory or compliance issues EXCEPT:

Accepted Answer

A)  a new employee must be trained in how to select the appropriate settings on a piece of equipment so that it runs at its optimal performance level to achieve productivity quotas. 
B)  a deli must provide appropriate training to anyone who works a meat slicer due to safety concerns. 
C)  a dental practice must train all of its receptionists how to respond to phone calls in a busy lobby area while protecting the caller's privacy. 
D)  a legal secretary must be oriented to confidentiality policies and regulations as it relates to handling legal documents. 
E)  an HR Manager must be trained in the latest changes to the FMLA regulation so as to carry out the leave request and tracking process appropriately.

Question 8

The trainer explained that today's customer service training would include a short group activity, a video about dealing with difficult people and then a review of customer service policies and that tomorrow's session would be a short review of day one information then primarily role play of different customer service issues. The trainer has just explained the:

Accepted Answer

A)  task analysis. 
B)  learning objectives. 
C)  lesson plan. 
D)  principle of learning. 
E)  needs assessment.

Question 9

A competency assessment is important to career development because:

Accepted Answer

A)  it identifies any behavioral issues the employee may have that will prevent them from being promoted. 
B)  it identifies which knowledge, skills and abilities the employee may need to achieve their career goals. 
C)  it selects which jobs within the organization are best for the employee. 
D)  a job description can be rewritten based on the information gathered in order to fit the person. 
E)  None of the choices are correct.

Question 10

The labor market where you company is located has a growing Hispanic population, and therefore your organization has had more Hispanic new hires over the past year. In addition, the company has a large number of employees getting ready to retire, but who may be remaining in part time roles, and has hired many employees who are recent college graduates to replace these positions. Given these demographic changes in your workforce, how will the way you train and develop employees need to change?

Accepted Answer

The answer of The labor market where you company is...

Question 11

Dorie's Diner recently hired a new cook who had very little experience. In order to help them learn the job the new cook is working side by side with another employee who is providing instruction and assistance as needed. This would be an example of on-the-job training.

Accepted Answer

A) True 
 B)False

Question 12

You are an HR consultant who has been hired by XYZ Company to develop a complete training and development program for their organization. As a first step you should:

Accepted Answer

A)  get buy-in from the management team. 
B)  identify gaps between employees' current KSAs and what is required to their jobs. 
C)  evaluate the employees to see if they are willing to learn. 
D)  create learning objectives that match organizational objectives. 
E)  determine what the cost of the training program will be.

Question 13

Training managers about such things as the ADA, ADEA and Title VII should all be part of a comprehensive legal compliance training program which will help limit the employer's exposure to discrimination claims.

Accepted Answer

A) True 
 B)False

Question 14

A job description should explain the type of knowledge a job requires by explaining things such as what level of education is required and whether any special certifications are required to perform the job.

Accepted Answer

A) True 
 B)False

Question 15

All of the following are examples of on-the-job training programs EXCEPT:

Accepted Answer

A)  A local college student is doing an internship in your marketing department for the summer. 
B)  A master electrician is training a recent trade school graduate interested in becoming an electrician. 
C)  A job candidate for a surgical technician is job shadowing to see what the position is like. 
D)  A high school student attends classes for the part of the day and then goes to a local accounting firm to help them process tax returns for the remainder of the day. 
E)  A student majoring in international business does a semester abroad which includes working in a branch of a marketing firm which is based out of the U.S.

Question 16

Changes in the labor market can impact training and development decisions about:

Accepted Answer

A)  who will need to be trained. 
B)  what type of training is needed. 
C)  what are the organization's training requirements. 
D)  which training methods may work best. 
E)  all of the above.

Question 17

Suzy is an Accounts Payable Clerk. Her position requires that she be proficient in the creation and use of Excel spreadsheets. She has mastered the use of spreadsheets but has not had the appropriate training in creating spreadsheets. Identifying this gap in her KSAs is an example of a task analysis.

Accepted Answer

A) True 
 B)False

Question 18

Identifying that the dental assistants in large dental practice are making frequent errors when completing patient x-rays because they are uncertain as to how to position the patient would be determined by doing a/an:

Accepted Answer

A)  task analysis. 
B)  organizational analysis. 
C)  employee orientation. 
D)  person analysis. 
E)  blended learning program.

Question 19

In which of the following examples would you use mentoring to accomplish the training necessary?

Accepted Answer

A)  Mary is a new employee who needs to learn how to operate all of the office equipment. 
B)  Joan's productivity has been decreasing since her work area was reorganized. 
C)  Eric recently finished his Bachelor's degree and is interested in a lead position. 
D)  Oliver has made several shipping errors in the past month which need to be addressed 
E)  Shane has expressed frustration and confusion about the new supply ordering process.

Question 20

Having high transfer of training means that employees who were trained go back to their work area and train others about what they learned.

Accepted Answer

A) True 
 B)False

Exam 8: Training and Development

Creating the learning objectives and determining how best to present a training program happens at which stage of the training process?

All of the following statements are accurate about classroom training EXCEPT:

In order to have a successful training program, ________ must be linked to the organization's goals and explained to employees so that they understand what they will learning during the training and how they should use the information back on the job.

requiring an employee to watch a DVD about how to safely operate a new piece of equipment, then having them work with someone for one week using the new piece of equipment, then having them complete an on-line assessment to test their knowledge of the equipment would be an example of:

Reviewing an employee's current KSAs and comparing them to the KSAs that are actually required to perform their job are both steps in a/an ________ analysis.

Employee concerns about training center around:

All of the following would be examples of training that may need to be completed due to regulatory or compliance issues EXCEPT:

A competency assessment is important to career development because:

Dorie's Diner recently hired a new cook who had very little experience. In order to help them learn the job the new cook is working side by side with another employee who is providing instruction and assistance as needed. This would be an example of on-the-job training.

You are an HR consultant who has been hired by XYZ Company to develop a complete training and development program for their organization. As a first step you should:

Training managers about such things as the ADA, ADEA and Title VII should all be part of a comprehensive legal compliance training program which will help limit the employer's exposure to discrimination claims.

A job description should explain the type of knowledge a job requires by explaining things such as what level of education is required and whether any special certifications are required to perform the job.

All of the following are examples of on-the-job training programs EXCEPT:

Changes in the labor market can impact training and development decisions about:

Identifying that the dental assistants in large dental practice are making frequent errors when completing patient x-rays because they are uncertain as to how to position the patient would be determined by doing a/an:

In which of the following examples would you use mentoring to accomplish the training necessary?

Having high transfer of training means that employees who were trained go back to their work area and train others about what they learned.