Multiple Choice
The postpurchase model that is based on the idea that in a service encounter,customers and employees perform roles,and that satisfaction is a function of role congruence is called:
A) the dissonance model.
B) the perceived-control model.
C) the expectancy disconfirmation model.
D) the script perspective.
E) the servuction model.
Correct Answer:
Verified
Correct Answer:
Verified
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