Multiple Choice
____ is the level of service the customer actually wants to receive.
A) Desired service
B) Predicted service
C) Perceived service
D) Adequate service
E) Derived expectations
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q1: Define and explain the relevance of the
Q2: When forming customer expectations,the firm's physical facility
Q3: Which of the following is NOT a
Q4: Personal factors that are stable over time
Q5: The number of competing alternative service providers
Q7: Discuss the benefits of customer satisfaction surveys.
Q8: The zone of tolerance is defined as
Q9: Discuss why qualitative and quantitative data are
Q10: What are the drawbacks of listening to
Q11: Which of the following is NOT a