Which of the Following Statements Pertaining to the SERVQUAL Scale

Multiple Choice

Which of the following statements pertaining to the SERVQUAL scale is correct?

A) SERVQUAL compares perceptions to what customers would normally expect.
B) SERVQUAL is a 22-item scale.
C) SERVQUAL consists of four service quality dimensions.
D) SERVQUAL compares perceptions to what a customer should expect from a firm that delivers high-quality services.
E) SERVQUAL consists of one in-depth and two sub-sections of questions.