Multiple Choice
Which of the following is NOT a key component that needs to be built into every service quality system?
A) listening
B) reliability
C) servant leadership
D) individual play
E) service design
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q23: The _ dimension is an assessment of
Q24: When competing firms begin to overpromise in
Q25: Provide a brief description for each of
Q26: Employees of excellent companies will be neat
Q27: Which of the following is NOT a
Q29: All of the following statements pertaining to
Q30: The SERVQUAL dimension that is typically noted
Q31: The firm's increased research orientation and enhanced
Q32: _ is a short-term,transaction-specific measure.<br>A)Customer satisfaction<br>B)Focus group
Q33: Which of the following is a major