Each Department Within an Organization Is Driven by It' Own

Multiple Choice

Each department within an organization is driven by it' own internal logic.Which of the following statements most accurately reflects human resources logic?

A) Cost reduction can be obtained through mass production.
B) Families of customers should reinforce one another throughout the service encounter.
C) Personnel should be able to break organization rules in the context of serving the customer.
D) Customers should be provided with options that enable them to meet their individual needs.
E) Recruiting and training are essential in developing existing personnel.