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The Culture Change Program That Teaches Personnel to Flowchart Their

Question 7

Multiple Choice

The culture change program that teaches personnel to flowchart their activities and to re-engineer the process to better serve their customers is called:


A) "change the way we work."
B) "orientation change."
C) "change the way you work."
D) "customers are your customers."
E) "putting the customer first."

Correct Answer:

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