Multiple Choice
Which of the following is NOT one of the key relationships that comprise the market-focused management approach?
A) inconsistency of the service strategy with the systems
B) firm's service strategy must be communicated to its customers
C) firm's service strategy needs to be communicated to the firm's employees
D) the customer/service provider interaction
E) the impact of organizational systems upon the customer's service experience
Correct Answer:
Verified
Correct Answer:
Verified
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