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    Exam 11: Determining Customer Needs With a Consultative Questioning Strategy
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    A Major Reason for Using Summary-Confirmation Questions Is to Clarify
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A Major Reason for Using Summary-Confirmation Questions Is to Clarify

Question 26

Question 26

Multiple Choice

A major reason for using summary-confirmation questions is to clarify and confirm:


A) product benefits
B) product features
C) customer buying conditions
D) customer need perceptions
E) organizational needs

Correct Answer:

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