When a Sale Is Lost,it Is Important to Review the Chain

Multiple Choice

When a sale is lost,it is important to review the chain of events because:

A) a client that has been lost once will be lost again
B) the sales manager can take appropriate disciplinary action against the salesperson
C) this will help the salesperson to determine how to retaliate against the competition
D) this will enable the salesperson to learn from his or her mistakes
E) this will determine if the client signed a letter of agreement or not