One Important Reason for Salespeople to Make Follow-Up Telephone Calls

Multiple Choice

One important reason for salespeople to make follow-up telephone calls to customers is:

A) company policy asks salespeople to make follow-up calls
B) sales managers cannot make all the calls themselves
C) the customer may place repeat orders during a phone call
D) customer service representatives cannot be trusted to make the calls
E) the customers are certain to have complaints and issues that need to be addressed