Which of the Following Is a Current Development in Customer

Multiple Choice

Which of the following is a current development in customer service?

A) Salespeople are spending less time monitoring customer satisfaction.
B) Customer knowledge is viewed by sales and sales support personnel as an important key to improving customer service.
C) The personal follow-up visit has proven to be the only effective follow-up method.
D) Customer friendly computer-based systems will frequently be used to enhance customer service by placing automated calls to customers at regular intervals.
E) Salespeople will display drop customers with high rates of dissatisfaction to increase profits.