Question 1

Matrix departmentalization combines ___________ and ___________ departmentalization.

Accepted Answer

A) territory,customer 
B) territory,product 
C) functional,customer 
D) functional,product

Question 2

After prioritizing tasks,you should focus on accomplishing more than one task at a time to save time.

Accepted Answer

A) True 
 B)False

Question 3

What determines the type of organizational design an organization falls under?

Accepted Answer

A) Type of departmentalization 
B) Type of functionalities 
C) Structure of organization chart 
D) The chain of command

Question 4

Which form of authority is the unsanctioned way of getting the job done?

Accepted Answer

A) Formal authority 
B) Informal authority 
C) Line authority 
D) Staff authority

Question 5

Which of the following is not a dimension of employee productivity and quality of working life?

Accepted Answer

A) Skill variety 
B) Authority 
C) Autonomy 
D) Feedback

Question 6

Adam works as a top manager for FedEx,which has switched to an upside-down organization chart,with customers at the top and management at the bottom.What does this remind Adam?

Accepted Answer

A) Managers are the foundation of the business and maintain the structure of the organization 
B) The ultimate goal is customer value and a manager's role is to support employees in providing customer value 
C) Employees keep customers and managers distant so that managers can focus on more generalized work and policy 
D) That he must give the customers what they want regardless of the situation

Question 7

The vertical lines on an organization chart shows _____________.

Accepted Answer

A) which departments interact 
B) the method of departmentalization 
C) the chain of command 
D) the relative importance of each employee

Question 8

All of the following are benefits of delegating except _______________.

Accepted Answer

A) Managers have more time to perform high priority tasks 
B) Delegation improves employee self-esteem 
C) Delegation enriches jobs 
D) Delegation always benefits the manager

Question 9

Brian is an employee at a company that engineers human-sized robots.Brian creates the wrist joints for each robot,but doesn't like not being able to see the finished product.What dimension needs to be fine-tuned for Brian?

Accepted Answer

A) Feedback 
B) Autonomy 
C) Task significance 
D) Task identity

Question 10

Molly's job in a staffing department focuses on advising and assisting other personnel and providing services that help those with line authority.Knowing that Molly's position involves staff authority,it can be inferred that Molly works in which of the following departments?

Accepted Answer

A) Marketing 
B) Human Resources 
C) Finance 
D) Accounting

Question 11

Patricia is a first-line manager who makes important decisions with middle and other first-line managers.What type of authority does Patricia belong to?

Accepted Answer

A) Informal authority 
B) Formal authority 
C) Centralized authority 
D) Decentralized authority

Question 12

Which of the following tasks can and should be delegated?

Accepted Answer

A) Solving employees' problems 
B) Personnel matters 
C) Confidential matters 
D) Projects or tasks in crisis

Question 13

Committees are often given authority to recommend.

Accepted Answer

A) True 
 B)False

Question 14

Give an example of both internal departmentalization and external departmentalization.

Accepted Answer

The answer of Give an example of both internal departmentalization...

Question 15

Tyler is a top manager at his organization.Below him are middle managers that supervise first-line managers.The first-line managers supervise operative employees.What type of authority is used at Tyler's organization?

Accepted Answer

A) Informal authority 
B) Formal authority 
C) Line authority 
D) Staff authority

Question 16

Employees of ABC Corporation are often afraid of getting into trouble for breaking or bending the rules.Therefore,it is likely that ABC Corporation is _________________.

Accepted Answer

A) well-coordinated 
B) lacking a clear chain of command 
C) highly flexible 
D) a mechanistic organization

Question 17

Tasks that are delegated to one personally can be re-delegated to employees.

Accepted Answer

A) True 
 B)False

Question 18

Which type of departmentalization is most widely used in small organizations?

Accepted Answer

A) Territory 
B) Customer 
C) Divisional 
D) Functional

Question 19

Internal departmentalization is referred to as product,customer,or territory departmentalization.

Accepted Answer

A) True 
 B)False

Question 20

When is a deadline without control checkpoints appropriate?

Accepted Answer

A) dynamic tasks that change frequently 
B) simple,short tasks 
C) lengthy tasks that are worked on by an individual 
D) low-priority tasks

Exam 7: Organizing and Delegating Work

Matrix departmentalization combines _ and _ departmentalization.

After prioritizing tasks,you should focus on accomplishing more than one task at a time to save time.

What determines the type of organizational design an organization falls under?

Which form of authority is the unsanctioned way of getting the job done?

Which of the following is not a dimension of employee productivity and quality of working life?

Adam works as a top manager for FedEx,which has switched to an upside-down organization chart,with customers at the top and management at the bottom.What does this remind Adam?

The vertical lines on an organization chart shows _____________.

All of the following are benefits of delegating except _______________.

Brian is an employee at a company that engineers human-sized robots.Brian creates the wrist joints for each robot,but doesn't like not being able to see the finished product.What dimension needs to be fine-tuned for Brian?

Molly's job in a staffing department focuses on advising and assisting other personnel and providing services that help those with line authority.Knowing that Molly's position involves staff authority,it can be inferred that Molly works in which of the following departments?

Patricia is a first-line manager who makes important decisions with middle and other first-line managers.What type of authority does Patricia belong to?

Which of the following tasks can and should be delegated?

Committees are often given authority to recommend.

Give an example of both internal departmentalization and external departmentalization.

Tyler is a top manager at his organization.Below him are middle managers that supervise first-line managers.The first-line managers supervise operative employees.What type of authority is used at Tyler's organization?

Employees of ABC Corporation are often afraid of getting into trouble for breaking or bending the rules.Therefore,it is likely that ABC Corporation is _________________.

Tasks that are delegated to one personally can be re-delegated to employees.

Which type of departmentalization is most widely used in small organizations?

Internal departmentalization is referred to as product,customer,or territory departmentalization.

When is a deadline without control checkpoints appropriate?