Question 1

An important method used by organizations to acquire information and knowledge is by "scanning" the external environment.Which of the following would NOT be considered an external source of such information or knowledge

Accepted Answer

A)  customers
B)  competitors
C)  employees
D)  industry experts C

Question 2

Which of the following is a potential indicator that knowledge is being shared in an organization

Accepted Answer

A)  problem solving becomes more complex, yet less effective
B)  expertise is not captured and stored as explicit knowledge
C)  unnecessary and needless staffing changes continue to take place
D)  employees attract and obtain increased opportunities D

Question 3

Identify and describe barriers that may exist in an organization that impede knowledge sharing between employees.How would a manager begin to remove some of the barriers you have identified

Accepted Answer

(1)  Potential structure and organization design factors-reporting relationships,task design,and task complexity
(2)Rewards and incentives may not be congruent with knowledge-sharing environments
(3)Organizational culture
Etc.

Question 4

Human capital includes elements of cognitive intelligence and emotional intelligence linked to enhanced organizational performance.

Accepted Answer

A) True 
 B)False

Question 5

You are a senior human resource manager with a Canadian organization.On your way back home from a business trip,you stumble across an article praising the effectiveness of informal learning.You decide your organization should facilitate a work environment that promotes informal learning.Which of the following is NOT likely to be an action you will take

Accepted Answer

A)  create work processes that require team involvement by members from different parts of the organization
B)  remove physical barriers so as to facilitate regular contact between management and employees
C)  provide work teams with less autonomy so as to ensure quality control over outcomes
D)  condense office spaces and make room for an open gathering area for coffee breaks and socializing

Question 6

Carlos,a manager at a local manufacturing firm,often changes his approach to annual performance conversations based on his understanding of what factors motivate each employee.What is Carlos demonstrating

Accepted Answer

A)  explicit or structural knowledge
B)  human capital or structural capital
C)  tacit or implicit knowledge
D)  intellectual or human capital

Question 7

Which statement best describes the insights offered by a multilevel systems model of organizational learning

Accepted Answer

A)  group learning is the most critical variable given its central role
B)  group learning is a necessary and sufficient condition for the organization to learn
C)  if individuals learn, then the organization must also learn
D)  organizational learning can take place only if the group and individuals learn

Question 8

Which concept is defined as deeply ingrained assumptions,generalizations,or images that influence how we understand the world and how we take action

Accepted Answer

A)  mental models
B)  organizational culture
C)  implicit knowledge
D)  informal learning

Question 9

You have been asked to do a short presentation to your class describing the differences between formal and informal learning.Which of the following points is NOT likely to be included in your presentation

Accepted Answer

A)  unlike formal learning, informal learning tends to be highly unstructured
B)  control over learning outcomes rests with the organization under formal learning processes
C)  formal learning tends to be tailored to individuals' learning needs much more so than informal learning
D)  formal learning processes often create time gaps between learning and application on the job

Question 10

The textbook identifies four types or categories of intellectual capital.Which of the following categories of intellectual capital would include employees' knowledge,skills,and abilities

Accepted Answer

A)  human capital
B)  renewal capital
C)  structural capital
D)  relationship capital

Question 11

An example of tacit knowledge in a particular organization could be described as a set of documents capturing its operational procedures often referred to as "codified knowledge."

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements is congruent with the notion of intellectual capital

Accepted Answer

A)  it is viewed by organizations as a liability
B)  it has three categories: human, renewal, and relationship capital
C)  as you use it, it has less value
D)  unlike other assets, it tends to grow with usage

Question 13

a)In his groundbreaking book,Peter Senge identified five "disciplines" to becoming a learning organization.Identify and briefly describe those five "disciplines."
b)How would you shape an argument for why today,more than ever,the notion of learning organizations is so critical for sustainable organizational performance

Accepted Answer

The answer of a)In his groundbreaking book,Peter Senge identified five...

Question 14

Relationship capital may be viewed as a source of competitive advantage if it is based on an environment of trust and integrity.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following best captures the role management can play in supporting communities of practice

Accepted Answer

A)  provide the necessary funding
B)  provide the infrastructure and evaluate relevance to the company
C)  control topics, timing, and participation
D)  ensure all communication between group members is codified

Question 16

In his groundbreaking book,Peter Senge identified five "disciplines" to becoming a learning organization.These five disciplines are anchored on "discipline number one-core competencies."

Accepted Answer

A) True 
 B)False

Question 17

Based on theChapter-opening vignette,which statement best embodies the philosophy Vancity takes to training and development

Accepted Answer

A)  maximizing profits for its current shareholders while decreasing expenditures associated with training and development
B)  the foci of training initiatives are informal and tend to be provided as part of its recruitment strategy
C)  tend to be focused on technical areas of the credit union
D)  strengthening its workforce's capacity to enable the credit union to meet its strategic objectives

Question 18

Which of the following is a factor that differentiates formal and informal learning

Accepted Answer

A)  culture
B)  climate
C)  management style
D)  process driven

Question 19

The textbook identifies several reasons why informal learning is becoming more prevalent in organizations when compared to formal learning.Which of the following is NOT a reason supported by the material in the textbook

Accepted Answer

A)  organizations are finding time constraints impact their ability to deliver formal learning
B)  what is learned tends to be used on the job immediately when informal learning methods are used
C)  informal learning has been found to deliver consistent learning outcomes
D)  informal learning has a significant effect on performance

Question 20

Organizational learning can be represented with a multilevel systems model that has four levels of learning including societal,organizational,group,and individual.

Accepted Answer

A) True 
 B)False

Exam 2: Organizational Learning

An important method used by organizations to acquire information and knowledge is by "scanning" the external environment.Which of the following would NOT be considered an external source of such information or knowledge

Which of the following is a potential indicator that knowledge is being shared in an organization

Identify and describe barriers that may exist in an organization that impede knowledge sharing between employees.How would a manager begin to remove some of the barriers you have identified

Human capital includes elements of cognitive intelligence and emotional intelligence linked to enhanced organizational performance.

Carlos,a manager at a local manufacturing firm,often changes his approach to annual performance conversations based on his understanding of what factors motivate each employee.What is Carlos demonstrating

Which statement best describes the insights offered by a multilevel systems model of organizational learning

Which concept is defined as deeply ingrained assumptions,generalizations,or images that influence how we understand the world and how we take action

You have been asked to do a short presentation to your class describing the differences between formal and informal learning.Which of the following points is NOT likely to be included in your presentation

The textbook identifies four types or categories of intellectual capital.Which of the following categories of intellectual capital would include employees' knowledge,skills,and abilities

An example of tacit knowledge in a particular organization could be described as a set of documents capturing its operational procedures often referred to as "codified knowledge."

Which of the following statements is congruent with the notion of intellectual capital

Relationship capital may be viewed as a source of competitive advantage if it is based on an environment of trust and integrity.

Which of the following best captures the role management can play in supporting communities of practice

In his groundbreaking book,Peter Senge identified five "disciplines" to becoming a learning organization.These five disciplines are anchored on "discipline number one-core competencies."

Based on theChapter-opening vignette,which statement best embodies the philosophy Vancity takes to training and development

Which of the following is a factor that differentiates formal and informal learning

The textbook identifies several reasons why informal learning is becoming more prevalent in organizations when compared to formal learning.Which of the following is NOT a reason supported by the material in the textbook

Organizational learning can be represented with a multilevel systems model that has four levels of learning including societal,organizational,group,and individual.