Question 1

What percentage of overall training content provided by Canadian organizations is devoted to essential skills training

Accepted Answer

A)  10 percent
B)  20 percent
C)  29 percent
D)  2 percent D

Question 2

What is the estimated annual cost of workplace injuries in Canada

Accepted Answer

A)  $125 million
B)  $120 million
C)  $1.2 billion
D)  $12 billion D

Question 3

Computer software training is described in the textbook as unstructured,unplanned,and an informal means of delivering information on the usage of computer software.

Accepted Answer

A) True 
 B)False  False

Question 4

Explain the differences between technical skills training and information technology training and provide an example of each.

Accepted Answer

The answer of Explain the differences between technical skills training...

Question 5

Evidence on safety training suggests that instructional methods such as simulations and hands-on training have a positive impact on trainees' ability to learn and transfer.

Accepted Answer

A) True 
 B)False

Question 6

What type of training program would you recommend to an organization if the learning outcomes associated with the program were targeting the employee socialization process

Accepted Answer

A)  basic company culture training
B)  orientation training
C)  new employee training
D)  cross-cultural training

Question 7

Workplace Hazardous Materials Information System (WHMIS)has at its core employee training primarily focused on developing practices that mitigate the hazardous nature of work in the oil industry.

Accepted Answer

A) True 
 B)False

Question 8

What do managers receive at EllisDon when new employees provide positive feedback about their work experience

Accepted Answer

A)  a congratulatory e-mail
B)  a leather portfolio with the company's logo
C)  a small financial reward at the end of the fiscal year
D)  an in-person visit from a regional vice president

Question 9

What specific essential skills training benefits does the textbook identify as being employee-centric

Accepted Answer

A)  improvements in productivity
B)  lower absenteeism and lower turnover
C)  improved likelihood of being promoted
D)  better quality of products and services

Question 10

Most Canadian companies offer some kind of basic skills training.

Accepted Answer

A) True 
 B)False

Question 11

Define diversity training and provide at least five reasons why training and education on diversity are important to both employees and to the organization.

Accepted Answer

The answer of Define diversity training and provide at least...

Question 12

Company ABC Ltd.embarked on a training program focused on providing employees with the required skills to continuously look for ways to improve work processes in its factory floor.ABC Ltd.is most likely incorporating TQP in its work processes.

Accepted Answer

A) True 
 B)False

Question 13

The intended outcome of current sales training programs is for sales professionals to become which of the following

Accepted Answer

A)  strategic partners
B)  suppliers
C)  vendors
D)  product experts

Question 14

The level of cross-cultural training rigour required for a foreign assignment is linked to three dimensions: communication toughness,cultural toughness,and the expatriate's mental toughness.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is NOT one of the training methods used by North York General Hospital in its orientation program

Accepted Answer

A)  simulations
B)  mentoring
C)  role modelling
D)  "shadowing" senior nurses

Question 16

Which of the following statements relating to essential skills is congruent with material presented in the textbook

Accepted Answer

A)  Canadian companies lose approximately $180 billion annually in business opportunities as a result of poor essential skills in the Canadian workforce
B)  Canadian companies must first provide trainees with essential skills training before they can reap benefits associated with other training programs and initiatives
C)  Canadian companies that invest in essential skills training tend to have higher productivity and higher rates of absenteeism
D)  Canada on average does better than its main trading partners in having employees with strong essential skills

Question 17

Team training is focused on which two general types of skills

Accepted Answer

A)  task-work skills and teamwork skills
B)  collaborative skills and behavioural skills
C)  cohesion skills and technical skills
D)  coordination skills and interaction skills

Question 18

What type of training should be provided to managers who will be assigned a two-year post in a foreign subsidiary of a Canadian company

Accepted Answer

A)  language training
B)  technical training
C)  orientation training
D)  cross-cultural training

Question 19

Approximately how many Canadian workers are injured or die in work-related accidents

Accepted Answer

A)  340 000
B)  750 000
C)  650 000
D)  102 000

Question 20

a)What is total quality management (TQM)and how may it impact organizational effectiveness and efficiencies
b)What specifically are areas that TQM requires employees to be trained in

Accepted Answer

The answer of a)What is total quality management (TQM)and how...

Exam 13: Training Programs

What percentage of overall training content provided by Canadian organizations is devoted to essential skills training

What is the estimated annual cost of workplace injuries in Canada

Computer software training is described in the textbook as unstructured,unplanned,and an informal means of delivering information on the usage of computer software.

Explain the differences between technical skills training and information technology training and provide an example of each.

Evidence on safety training suggests that instructional methods such as simulations and hands-on training have a positive impact on trainees' ability to learn and transfer.

What type of training program would you recommend to an organization if the learning outcomes associated with the program were targeting the employee socialization process

Workplace Hazardous Materials Information System (WHMIS)has at its core employee training primarily focused on developing practices that mitigate the hazardous nature of work in the oil industry.

What do managers receive at EllisDon when new employees provide positive feedback about their work experience

What specific essential skills training benefits does the textbook identify as being employee-centric

Most Canadian companies offer some kind of basic skills training.

Define diversity training and provide at least five reasons why training and education on diversity are important to both employees and to the organization.

Company ABC Ltd.embarked on a training program focused on providing employees with the required skills to continuously look for ways to improve work processes in its factory floor.ABC Ltd.is most likely incorporating TQP in its work processes.

The intended outcome of current sales training programs is for sales professionals to become which of the following

The level of cross-cultural training rigour required for a foreign assignment is linked to three dimensions: communication toughness,cultural toughness,and the expatriate's mental toughness.

Which of the following is NOT one of the training methods used by North York General Hospital in its orientation program

Which of the following statements relating to essential skills is congruent with material presented in the textbook

Team training is focused on which two general types of skills

What type of training should be provided to managers who will be assigned a two-year post in a foreign subsidiary of a Canadian company

Approximately how many Canadian workers are injured or die in work-related accidents

a)What is total quality management (TQM)and how may it impact organizational effectiveness and efficiencies b)What specifically are areas that TQM requires employees to be trained in