Question 1

Which of the following scenarios is NOT a good match for the usage of performance aids

Accepted Answer

A)  a pilot needs to remember many different pre-flight checks on her airplane
B)  employees need to do a fairly routine activity daily with little negative impact if done poorly
C)  a bank employee needs to be reminded to ask customers if they are interested in an account upgrade
D)  employees need to diagnose a software problem that occurs sporadically B

Question 2

Mentoring is classified in the textbook as the most basic on-the-job training method.

Accepted Answer

A) True 
 B)False  False

Question 3

According to the textbook,why are many employers reluctant to participate in apprenticeship programs

Accepted Answer

A)  they already have in-house programs that mimic apprenticeships
B)  they simply do not see the benefits
C)  they do not have the required trainers needed to support the on-the-job portion of the program
D)  their participation requires overcoming significant red tape B

Question 4

a)Describe at least three advantages of using performance aids as an on-the-job training method.

Accepted Answer

The answer of a)Describe at least three advantages of using...

Question 5

One of the most important advantages of the job rotation approach is that it eliminates the need to consider the trainee's existing skill set,hence speeding up the training process.

Accepted Answer

A) True 
 B)False

Question 6

Evidence appears to suggest that on-the-job training methods are very popular with small and medium-sized enterprises (SMEs).Which of the following variables likely support the wide usage of on-the-job training methods by SMEs

Accepted Answer

A)  they require little planning to be effective
B)  they are less expensive
C)  they are much more flexible and offer lower training transfer rates
D)  more experienced employees make the best instructors

Question 7

Which training method couples components of on-the-job training with lectures,usually at local colleges or technical universities

Accepted Answer

A)  technical training
B)  instructional training
C)  apprenticeship
D)  job instruction

Question 8

What are the salient foci of the coaching training method

Accepted Answer

A)  identify employees who may be ready for promotions and enhance employees' skills, knowledge, and abilities
B)  prepare employees for promotions while mitigating current employees' weaknesses
C)  mitigate employees' weaknesses and identify potential opportunities
D)  improve employees' strengths and potential

Question 9

From the perspective of an employee,what are some of the benefits associated with job rotation

Accepted Answer

A)  greater responsibility and accountability
B)  indication that the company is careful with its training budget
C)  opportunities for greater remuneration and enhanced career opportunities
D)  more work for the same level of pay

Question 10

You are trying to determine whether job rotation is a good fit for your organization's training needs.Which of the following are likely reasons supporting the usage of job rotation

Accepted Answer

A)  greater staff flexibility and cross-pollination of skill sets
B)  lower employee engagement and general increase in job satisfaction
C)  less expensive way of introducing job enlargement to employees
D)  decreased number of job specifications and job descriptions

Question 11

What should a human resource department do at a strategic level when putting together a job rotation plan for its employees

Accepted Answer

A)  job rotations should be provided to employees in non-management roles only
B)  job rotations replace more traditional training and recruitment methods
C)  job rotations should replace all other on-the-job training methods
D)  job rotations should be integrated into the overall corporate human resource plan

Question 12

Marie,an experienced co-worker,tells a trainee that "in a couple of hours you will have mastered this machine." Marie is attempting to lower the trainee's self-efficacy.

Accepted Answer

A) True 
 B)False

Question 13

Your company is considering using only on-the-job training methods moving forward.Before making a final decision,senior management wants to review the pros and cons associated with this approach and asks you to put together a short report addressing their query.Which of the following points is unlikely to be in your report

Accepted Answer

A)  any on-the-job training method used requires planning and needs to be structured
B)  we need to be vigilant that undesirable work habits and attitudes are not passed on to new employees
C)  using our most experienced employees as subject matter experts ensures trainers will use best practices on how to train, saving us lots of money in the process
D)  some employees feel penalized when they can't earn as much money or meet their goals because of the time they have to spend training others

Question 14

a)Compare and contrast mentoring and coaching.b)If you were implementing a mentoring program in your company,what best practices would you implement to improve the chances of developing successful learning outcomes from your mentoring program

Accepted Answer

The answer of a)Compare and contrast mentoring and coaching.b)If you...

Question 15

The choice of on-the-job,off-the-job,or blended training should be anchored on training needs and objectives.

Accepted Answer

A) True 
 B)False

Question 16

Evidence provided in the textbook indicates that apprenticeship programs tend to attract greater representation from specific sectors of the labour market,particularly First Nations,women,and members of visible minorities.

Accepted Answer

A) True 
 B)False

Question 17

The most widely used on-the-job training method is the lecture method.

Accepted Answer

A) True 
 B)False

Question 18

One of the critical steps in job instruction training is performance.

Accepted Answer

A) True 
 B)False

Question 19

In order to ensure compliance with money laundering legislation,a Canadian chartered bank develops software that prompts tellers to complete specific paperwork when clients deposit $10,000 or more during a single transaction.Failure of a bank to complete the required paperwork may lead to severe financial penalties for the bank.What term best describes the on-the-job training method being used by this bank

Accepted Answer

A)  electronic performance-support systems
B)  electronic aid-support systems
C)  digital enhanced-support systems
D)  performance-support platforms

Question 20

RBC's Career Launch program described in the textbook uses primarily job enrichment and coaching to help break the cycle of "no job,no experience" in Canadian youth.

Accepted Answer

A) True 
 B)False

Exam 7: On The Job Training Methods

Which of the following scenarios is NOT a good match for the usage of performance aids

Mentoring is classified in the textbook as the most basic on-the-job training method.

According to the textbook,why are many employers reluctant to participate in apprenticeship programs

a)Describe at least three advantages of using performance aids as an on-the-job training method.

One of the most important advantages of the job rotation approach is that it eliminates the need to consider the trainee's existing skill set,hence speeding up the training process.

Evidence appears to suggest that on-the-job training methods are very popular with small and medium-sized enterprises (SMEs) .Which of the following variables likely support the wide usage of on-the-job training methods by SMEs

Which training method couples components of on-the-job training with lectures,usually at local colleges or technical universities

What are the salient foci of the coaching training method

From the perspective of an employee,what are some of the benefits associated with job rotation

You are trying to determine whether job rotation is a good fit for your organization's training needs.Which of the following are likely reasons supporting the usage of job rotation

What should a human resource department do at a strategic level when putting together a job rotation plan for its employees

Marie,an experienced co-worker,tells a trainee that "in a couple of hours you will have mastered this machine." Marie is attempting to lower the trainee's self-efficacy.

a)Compare and contrast mentoring and coaching.b)If you were implementing a mentoring program in your company,what best practices would you implement to improve the chances of developing successful learning outcomes from your mentoring program

The choice of on-the-job,off-the-job,or blended training should be anchored on training needs and objectives.

Evidence provided in the textbook indicates that apprenticeship programs tend to attract greater representation from specific sectors of the labour market,particularly First Nations,women,and members of visible minorities.

The most widely used on-the-job training method is the lecture method.

One of the critical steps in job instruction training is performance.

RBC's Career Launch program described in the textbook uses primarily job enrichment and coaching to help break the cycle of "no job,no experience" in Canadian youth.