Multiple Choice
When making a claim or requesting an adjustment,your close should usually
A) clearly state how angry and disappointed you are.
B) explain the specific details of the problem.
C) request a specific action or express your desire to find a solution.
D) explain that you are planning to seek legal counsel.
E) suggest that you will probably take your business elsewhere.
Correct Answer:
Verified
Correct Answer:
Verified
Q6: Even when you grant a dissatisfied customer's
Q28: In today's electronic media environment,handwritten thank-you notes<br>A)are
Q37: List four guidelines to follow in preparing
Q59: Requests sent to individuals outside your organization
Q76: In recommendation letters,comparing the candidate's potential to
Q92: In requesting an adjustment,asking the company to
Q93: If you are sending an informative memo
Q97: In a positive message,the main idea is
Q98: When responding to a customer complaint about
Q100: If you have mildly disappointing information to