Multiple Choice
In a positive message,the main idea is presented
A) in the first sentence of the middle paragraph.
B) at the end of the middle paragraph.
C) right at the beginning of the letter.
D) in the last sentence of the letter.
E) by implication only.
Correct Answer:
Verified
Correct Answer:
Verified
Q6: Even when you grant a dissatisfied customer's
Q28: In today's electronic media environment,handwritten thank-you notes<br>A)are
Q37: List four guidelines to follow in preparing
Q59: Requests sent to individuals outside your organization
Q76: In recommendation letters,comparing the candidate's potential to
Q92: In requesting an adjustment,asking the company to
Q93: If you are sending an informative memo
Q95: When making a claim or requesting an
Q98: When responding to a customer complaint about
Q100: If you have mildly disappointing information to