Multiple Choice
Which of the following statements is true in the context of emotional behavior?
A) Highly involved shoppers cannot achieve a flow experience.
B) Salespeople with high emotional intelligence are not considered effective.
C) Humor creates value-added experiences and can serve more utilitarian functions such as reducing stress.
D) Emotional involvement decreases when the consumer receives something extra with products purchased.
Correct Answer:
Verified
Correct Answer:
Verified
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