The Chief Nursing Officer Plans a Series of Staff Development

Multiple Choice

The chief nursing officer plans a series of staff development workshops for the nurse managers to help them deal with conflicts.The first workshop introduces the four stages of conflict,which are:

A) Frustration, competition, negotiation, and action.
B) Frustration, conceptualization, action, and outcomes.
C) Frustration, cooperation, collaboration, and action outcomes.
D) Frustration, conceptualization, negotiation, and action outcomes.