Question 1

Ineffective performance indicates that training is needed to close the gap between current performance and desired performance.

Accepted Answer

A) True 
 B)False  False

Question 2

What deficiency in task analysis does the newer technique of cognitive task analysis address?

Accepted Answer

A)   It compensates for the repetitiveness of observable tasks.
B)   It involves complex mental tasks that are not easy to observe.
C)   It expands a task analysis to incorporate differences in diversity.
D)   It allows participants to focus on unusual rather than routine tasks. B

Question 3

In which example does pressure to change employee behaviour come from the internal environment?

Accepted Answer

A)   a change in legislation that affects labour standards
B)   a change in customer preferences for products and services
C)   an increase in competition from rivals offering better products at lower prices
D)   an increase in the number of product-related mistakes that management notices D

Question 4

If a trainer has discovered that there are no consequences for desirable behaviours and employees are sometimes punished for good performance, then what should the trainer focus on for improving performance?

Accepted Answer

A)   training
B)   feedback
C)   goal setting
D)   contingency management

Question 5

You have determined that employees would be able to accomplish a particular task "if their lives depended on it." What is a logical conclusion you should make?

Accepted Answer

A)   increase training efforts
B)   change the way jobs are designed
C)   change the rewards
D)   training is not the issue

Question 6

What is one drawback of a task analysis process?

Accepted Answer

A)   It ignores mental processes required to complete a task.
B)   It focuses only on target jobs as opposed to all jobs within the organization.
C)   It develops bias from subjective rating scales and the use of estimates.
D)   It assumes tasks are performed by teams, not individuals.

Question 7

There are many alternatives to training when solving performance problems. Identify and briefly describe three such alternatives.

Accepted Answer

The answer of There are many alternatives to training when...

Question 8

The traditional approach to a cognitive task analysis focuses on behaviours rather than the mental processes such as decision making.

Accepted Answer

A) True 
 B)False

Question 9

Fundamentally, needs analysis deals with informing senior management why specific training initiatives have not resulted in improvements to organizational performance.

Accepted Answer

A) True 
 B)False

Question 10

Self-assessment is best used when there is no time or resources to conduct a needs analysis.

Accepted Answer

A) True 
 B)False

Question 11

A needs analysis helps to determine what type of training and development is required to resolve performance problems.

Accepted Answer

A) True 
 B)False

Question 12

Johnathan, a training specialist, is undertaking a needs analysis for an organization. He is attempting to determine which specific jobs in the organization are contributing to a specific "itch." What step in the needs analysis process is Johnathan most likely performing?

Accepted Answer

A)   stakeholder consultation
B)   organizational analysis
C)   task analysis
D)   person analysis

Question 13

Why must training plans, business strategy, and key stakeholder involvement be linked together in a needs analysis?

Accepted Answer

A)   to achieve the greatest support and continuity from the organization and its stakeholders
B)   to maintain the strongest political linkages and allies necessary for organizational change
C)   to increase resistance to change from individuals who were not given an opportunity to provide input
D)   to ensure that the organizational culture supports the key stakeholders

Question 14

According to the textbook, a person analysis attempts to answer a series of questions. Which of the following questions is NOT associated with a person analysis?

Accepted Answer

A)   Are the resources available to train?
B)   How well does the employee perform the job?
C)   Who needs training?
D)   What kind of training is needed?

Question 15

Which data collection method is relatively inexpensive to administer and provides data in a format that is easy to report and summarize?

Accepted Answer

A)   work samples
B)   Observations
C)   Surveys
D)   Interviews

Question 16

The needs analysis is often referred to as the most important step in the training and development process.

Accepted Answer

A) True 
 B)False

Question 17

Which example characterizes a strong climate for transfer of training?

Accepted Answer

A)   It takes three months for a trainee to be given the opportunity to apply what was learned in training.
B)   Financial and non-financial benefits are associated with applying material learned in training.
C)   Supervisor and peer support for the use of newly acquired skills is not evident.
D)   Newly trained employees face few consequences for not using material learned in training.

Question 18

A mandatory health and safety awareness training program in Ontario is an example of compliance training.

Accepted Answer

A) True 
 B)False

Question 19

Outline the differences between a cognitive task analysis and a team task analysis.

Accepted Answer

The answer of Outline the differences between a cognitive task...

Question 20

Which statement would NOT be considered an "itch" according to the needs analysis model?

Accepted Answer

A)   ABC Inc. notices an increase in customer complaints
B)   ABC Inc. notices a decrease in productivity across all its business units
C)   ABC Inc. is faced with decreasing revenues and increasing costs
D)   ABC Inc. notices a decrease in employee absenteeism

Exam 3: The Needs Analysis Process

Ineffective performance indicates that training is needed to close the gap between current performance and desired performance.

What deficiency in task analysis does the newer technique of cognitive task analysis address?

In which example does pressure to change employee behaviour come from the internal environment?

If a trainer has discovered that there are no consequences for desirable behaviours and employees are sometimes punished for good performance, then what should the trainer focus on for improving performance?

You have determined that employees would be able to accomplish a particular task "if their lives depended on it." What is a logical conclusion you should make?

What is one drawback of a task analysis process?

There are many alternatives to training when solving performance problems. Identify and briefly describe three such alternatives.

The traditional approach to a cognitive task analysis focuses on behaviours rather than the mental processes such as decision making.

Fundamentally, needs analysis deals with informing senior management why specific training initiatives have not resulted in improvements to organizational performance.

Self-assessment is best used when there is no time or resources to conduct a needs analysis.

A needs analysis helps to determine what type of training and development is required to resolve performance problems.

Johnathan, a training specialist, is undertaking a needs analysis for an organization. He is attempting to determine which specific jobs in the organization are contributing to a specific "itch." What step in the needs analysis process is Johnathan most likely performing?

Why must training plans, business strategy, and key stakeholder involvement be linked together in a needs analysis?

According to the textbook, a person analysis attempts to answer a series of questions. Which of the following questions is NOT associated with a person analysis?

Which data collection method is relatively inexpensive to administer and provides data in a format that is easy to report and summarize?

The needs analysis is often referred to as the most important step in the training and development process.

Which example characterizes a strong climate for transfer of training?

A mandatory health and safety awareness training program in Ontario is an example of compliance training.

Outline the differences between a cognitive task analysis and a team task analysis.

Which statement would NOT be considered an "itch" according to the needs analysis model?