Question 1

Whetten and Cameron identified nine frequently cited skills of effective managers, which include managing conflict, motivating and influencing others, and self-awareness.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements is congruent with the notion of a "transformational leader" as demonstrated by John, who is the leader of his sales team?

Accepted Answer

A)  John convinces a sales person to give up some of her territory to facilitate a team goal 
B)  John provides a 20 percent bonus for employees who exceed predetermined targets 
C)  John clarifies team members' individual goals 
D)  John monitors individual work behaviour and rewards appropriately

Question 3

Given that coaching and mentoring share distal goals, the two terms should be used interchangeably by human resources professionals.

Accepted Answer

A) True 
 B)False

Question 4

Management skills can be learned through training and on-the-job experiences.

Accepted Answer

A) True 
 B)False

Question 5

Management education refers to the acquisition of a broad range of managerial knowledge and general conceptual abilities.

Accepted Answer

A) True 
 B)False

Question 6

The higher the management position in the organization's hierarchy, the more critical it becomes to focus management development efforts on technical skills.

Accepted Answer

A) True 
 B)False

Question 7

What activity do the textbook's authors suggest should be added to the acronym COP to better reflect management's role in the 21st century?

Accepted Answer

A)  "I" for informational 
B)  "D" for decisional 
C)  "S" for socializing 
D)  "L" for leadership

Question 8

Most models of management skill development share four key themes: skill assessment, skill acquisition, skill practice, and skill application.

Accepted Answer

A) True 
 B)False

Question 9

Peter, a union representative, and Mary, a senior manager with a local manufacturer, are looking to resolve a problem in such manner as to allow both parties to maximize their utility-they both want to get everything they want! What term best describes this conflict resolution technique?

Accepted Answer

A)  accommodating 
B)  collaborating 
C)  compromising 
D)  competing

Question 10

Henry Mintzberg identified three roles associated with the formal authority and status of a management position. Which of the following is NOT one of the roles identified by Mintzberg?

Accepted Answer

A)  interpersonal 
B)  technical 
C)  informational 
D)  decisional

Question 11

A business school dean meets with a local mayor to secure a permit to allow the university to expand. Which of Henry Mintzberg's three management roles does this scenario best fit?

Accepted Answer

A)  informational 
B)  interpersonal 
C)  socializing 
D)  decisional

Question 12

Identify and briefly describe the three general categories or clusters of skills that comprise the content of management development programs.

Accepted Answer

The answer of Identify and briefly describe the three general...

Question 13

What was the most critical conclusion from Muller and Turner's research addressing the linkages between IQ, EI, and the successful management of projects?

Accepted Answer

A)  both IQ and EI are important; however, IQ is more critical 
B)  critical thinking skills and emotional intelligence are associated with successful projects 
C)  no linkage was found among the three 
D)  emotional intelligence is a necessary and sufficient condition for success

Question 14

Extensive research has been conducted in determining the effectiveness of outdoor wilderness training programs. Support for the effectiveness of this type of management development approach is overwhelmingly positive.

Accepted Answer

A) True 
 B)False

Question 15

The Conference Board of Canada has undertaken a series of surveys to ascertain the level of satisfaction reported by Canadian organizations with their management development programs. What is suggested in the results of these surveys?

Accepted Answer

A)  most are not satisfied 
B)  most are satisfied 
C)  most are satisfied and would like these programs to be expanded to include supervisors 
D)  most are modestly satisfied

Question 16

Organizations today have come to believe that the exercise of leadership is a function of all management.

Accepted Answer

A) True 
 B)False

Question 17

The training and development initiatives introduced by the Société des Transports de Montréal (STM) used cohorts of 12 to 15 managers drawn from similar functions at STM.

Accepted Answer

A) True 
 B)False

Question 18

Research appears to support the notion that both "emotional intelligence" and "intellectual intelligence" are relatively stable over one's lifetime; hence, efforts to improve on these variables should not be done via development or training programs.

Accepted Answer

A) True 
 B)False

Question 19

Mary and John, two workers at ABC Inc., have a profound dislike for each other. In weekly sales meetings it is not uncommon to find Mary and John calling each other names for no apparent reason. What type of conflict best describes the situation between Mary and John?

Accepted Answer

A)  intrapersonal 
B)  accommodating 
C)  issue-based 
D)  interpersonal

Question 20

a) Define emotional intelligence, list the five key skill sets of EI, and explain its importance to management development.??b) Why is emotional intelligence an exciting notion from a training and development perspective?

Accepted Answer

The answer of a) Define emotional intelligence, list the five...

Exam 13: Management and Leadership Development

Whetten and Cameron identified nine frequently cited skills of effective managers, which include managing conflict, motivating and influencing others, and self-awareness.

Which of the following statements is congruent with the notion of a "transformational leader" as demonstrated by John, who is the leader of his sales team?

Given that coaching and mentoring share distal goals, the two terms should be used interchangeably by human resources professionals.

Management skills can be learned through training and on-the-job experiences.

Management education refers to the acquisition of a broad range of managerial knowledge and general conceptual abilities.

The higher the management position in the organization's hierarchy, the more critical it becomes to focus management development efforts on technical skills.

What activity do the textbook's authors suggest should be added to the acronym COP to better reflect management's role in the 21st century?

Most models of management skill development share four key themes: skill assessment, skill acquisition, skill practice, and skill application.

Peter, a union representative, and Mary, a senior manager with a local manufacturer, are looking to resolve a problem in such manner as to allow both parties to maximize their utility-they both want to get everything they want! What term best describes this conflict resolution technique?

Henry Mintzberg identified three roles associated with the formal authority and status of a management position. Which of the following is NOT one of the roles identified by Mintzberg?

A business school dean meets with a local mayor to secure a permit to allow the university to expand. Which of Henry Mintzberg's three management roles does this scenario best fit?

Identify and briefly describe the three general categories or clusters of skills that comprise the content of management development programs.

What was the most critical conclusion from Muller and Turner's research addressing the linkages between IQ, EI, and the successful management of projects?

Extensive research has been conducted in determining the effectiveness of outdoor wilderness training programs. Support for the effectiveness of this type of management development approach is overwhelmingly positive.

The Conference Board of Canada has undertaken a series of surveys to ascertain the level of satisfaction reported by Canadian organizations with their management development programs. What is suggested in the results of these surveys?

Organizations today have come to believe that the exercise of leadership is a function of all management.

The training and development initiatives introduced by the Société des Transports de Montréal (STM) used cohorts of 12 to 15 managers drawn from similar functions at STM.

Research appears to support the notion that both "emotional intelligence" and "intellectual intelligence" are relatively stable over one's lifetime; hence, efforts to improve on these variables should not be done via development or training programs.

Mary and John, two workers at ABC Inc., have a profound dislike for each other. In weekly sales meetings it is not uncommon to find Mary and John calling each other names for no apparent reason. What type of conflict best describes the situation between Mary and John?

a) Define emotional intelligence, list the five key skill sets of EI, and explain its importance to management development.??b) Why is emotional intelligence an exciting notion from a training and development perspective?