Multiple Choice
The most important attribute of customer-contact personnel is ________.
A) education
B) sales related knowledge
C) intelligence
D) empathy for the customer
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q1: A service organization's culture is communicated by
Q3: Acceptance of new technology by customers is
Q4: Which of the following firms has an
Q5: The Disney organization refers to its employees
Q6: In the context of the service encounter
Q7: A "moment of truth" is not _.<br>A)
Q8: A visit to a psychiatrist represents a
Q9: Self-service falls into the technology-_ service encounter
Q10: Serving a disabled person is an example
Q11: Situational vignette, role playing, and direct questioning