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    Business
  3. Study Set
    Service Management Operations
  4. Exam
    Exam 4: The Service Encounter
  5. Question
    Which of the Following Firms Has an Encounter Not Dominated
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Which of the Following Firms Has an Encounter Not Dominated

Question 4

Question 4

Multiple Choice

Which of the following firms has an encounter not dominated by the service organization?


A) Enterprise Rent-A-Car.
B) H & R Block.
C) McDonald's.
D) Jiffy Lube.

Correct Answer:

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