Multiple Choice
A customers who becomes intoxicated and disruptive is an example of ________.
A) unreasonable demands
B) abusive or hostile attitude
C) inappropriate behavior
D) demands contrary to policies
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q31: Which of the following occurrences would be
Q32: Three elements (the service organization, the contact
Q33: In the service encounter triad, the potential
Q34: Conducting a pre-employment interview that requires the
Q35: Internet banking is a service that would
Q37: Informal ethical controls are necessary to set
Q38: Which interviewing technique would be appropriate to
Q39: Southwest Airlines delivered high service value because
Q40: A customer who is interested in the
Q41: Efficiency vs satisfaction is the possible source