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Jane Roman, a Regional Manager ForChapters, Used the Company's Customers

Question 44

Multiple Choice

Jane Roman, a regional manager forChapters, used the company's customers' ages, genders, income levels, lifestyles, and the manners in which they consumed books to divide the reading market. What are these characteristics known as?


A) differentiation guides
B) segmentation bases
C) perceptual maps
D) responsiveness quotients

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