Question 1

During the main program phases of the project lifecycle,the conflict intensity is the greatest with respect to __________.

Accepted Answer

A)  cost
B)  schedules
C)  scope
D)  quality B

Question 2

What is the key to finding a negotiator's interests and concerns when he or she states a position? You should ask __________ the interest or concern is important.

Accepted Answer

A)  why
B)  when
C)  where
D)  if A

Question 3

The general objective of a __________ solution to conflict is to find a solution such that no party can be made better off without making another party worse off by the same amount or more.

Accepted Answer

A)  mitigation
B)  Pareto-optimal
C)  win-win
D)  compromising B

Question 4

After identifying the stakeholders,a _________should be created to maintain key information about them including contact information,their requirements and expectations,what stage in the project they have the most interest in,and so on.

Accepted Answer

A)  stakeholder register
B)  stakeholder plan
C)  project plan
D)  request for proposal

Question 5

Which of the following are not strategies people use to deal with conflict identified by Thomas and Kilmann?

Accepted Answer

A)  Competing
B)  Avoiding
C)  Collaborating
D)  Forcing

Question 6

The total level of conflict in the project lifecycle is highest during the __________ stage.

Accepted Answer

A)  closing
B)  main program
C)  project build-up
D)  project formation

Question 7

Partnering is an attempt to __________ the risk associated with subcontracting.

Accepted Answer

A)  mitigate
B)  increase
C)  absorb
D)  allow

Question 8

The boundaries between departments or functions represent __________.

Accepted Answer

A)  interfaces
B)  challenges
C)  Pareto locations
D)  risk mitigation

Question 9

According to the authors,the favored technique for resolving conflict is __________.

Accepted Answer

A)  negotiation
B)  mitigation
C)  avoidance
D)  collaboration

Question 10

List and describe the three basic causes for change in projects.

Accepted Answer

The answer of List and describe the three basic causes...

Question 11

Describe the four points of principled negotiation described by Fisher.

Accepted Answer

The answer of Describe the four points of principled negotiation...

Question 12

According to the authors,the nature of negotiation as it applies to project management is the realization that few of the conflicts arising in projects have to do with __________.

Accepted Answer

A)  whether or not the task will be done
B)  the precise design of the deliverable
C)  how the design will be achieved
D)  who will do the work,when,and at what cost.

Question 13

During project build-up,the project should move from a general concept to __________.

Accepted Answer

A)  implementation of plans
B)  a highly detailed set of plans
C)  a project charter
D)  a project contract

Question 14

Describe the multistep process for building partnered projects.

Accepted Answer

The answer of Describe the multistep process for building partnered...

Question 15

There are probably more opportunities for __________ in handling conflicts and negotiations than in any other aspect of project management.

Accepted Answer

A)  errors in judgment
B)  ethical missteps
C)  project team strife
D)  project manager burnout

Question 16

If a resource conflict arises between two high-priority projects,precedence is typically given to the project with the __________.

Accepted Answer

A)  earliest due date
B)  fastest completion time
C)  biggest revenue stream
D)  lowest cost to complete

Question 17

When dealing with conflict between parties,it is recommended that one __________ in order to avoid the conflict becoming interpersonal.

Accepted Answer

A)  avoid the situation
B)  define the substantive problem
C)  leisurely discuss the issue
D)  focus on interests

Question 18

__________ is a method of transforming contractual relationships into a cohesive,cooperative project team with a single set of goals and established procedures for resolving disputes in a timely and effective manner.

Accepted Answer

A)  Project mentoring
B)  Project delving
C)  Project partnering
D)  Pareto analysis

Question 19

Using the Power-Interest Grid,match up these two dimensions of stakeholders with the appropriate relationship with the project manager.
A)Low power,low interest
B)High power,low interest
C)High interest,low power
D)High interest,high power
1)Monitor
2)Keep informed
3)Closely manage
4)Keep satisfied

Accepted Answer

The answer of Using the Power-Interest Grid,match up these two...

Question 20

The need to manage interfaces and to correct incompatibilities is likely to create technical conflicts during the __________ phase of the project lifecycle.

Accepted Answer

A)  project formation
B)  project buildup
C)  main program
D)  project phase out

Exam 4: Managing Conflict and the Art of Negotiation