Question 1

Which of the following types of resistance to change is likely to result from not seeing the change's advantage over current practices?

Accepted Answer

A) Surprise 
B) Timing 
C) Inertia 
D) Misunderstanding 
E) Self-interest

Question 2

In an organizational context,"Connecting the Dots" refers to

Accepted Answer

A) communicating the interconnectedness of all organizational teams. 
B) integrating various efforts at change into a coherent picture. 
C) illustrating the relationship between the current state and a desired future state. 
D) facilitating interaction between organizational members. 
E) a child's game using writing instruments and numbered dots.

Question 3

Scenario A. Courtney and Wayne are managers in a medium-sized retail store. They have been notified by their district office (just as the extremely busy holiday season is beginning!) that there are several significant changes about to take place in their organization. While neither Courtney nor Wayne is enthusiastic about the changes, their reasons for "fighting back," as they put it, are different. Courtney believes that she might agree with the organization's ideas but hasn't seen enough information and would like to wait to meet and discuss the change before deciding. Wayne, on the other hand, sees no future in the change and doesn't believe that he will ever agree with the organization's idea. Wayne has a long history of disagreeing with "corporate." In fact, no one that works with Wayne can remember a single change that he has not challenged.
-Caroline's reaction to the proposed organizational change is best characterized as

Accepted Answer

A) inertia. 
B) timing. 
C) surprise. 
D) peer pressure. 
E) self-interest.

Question 4

Successful lifelong learning is dependent upon which of the following?

Accepted Answer

A) being willing to take huge risks 
B) finding your "comfort zone" 
C) reflecting on your successes and failures 
D) being open to others' life journeys 
E) utilizing others' opinions to decide if you are successful or not

Question 5

A response that occurs when events in the environment have already affected the firm's performance is called

Accepted Answer

A) performance change. 
B) reactive change. 
C) internal change. 
D) total organization change. 
E) external change.

Question 6

Becoming world class applies only to the private sector.

Accepted Answer

A) True 
 B)False

Question 7

The basic types of OD techniques include strategic interventions,technostructural interventions,HR management interventions,and human process interventions.

Accepted Answer

A) True 
 B)False

Question 8

In the freezing stage of motivating people to change,management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

Accepted Answer

A) True 
 B)False

Question 9

Learning leaders do which of the following things?

Accepted Answer

A) Exchange knowledge when necessary 
B) Commit to their own continuous learning 
C) Maintain their time schedules for their own assessment 
D) Maintain a broad focus 
E) Are never defensive

Question 10

When an employee realizes that he/she really doesn't disagree with a proposed change but simply "hates the way they heard the news," they are most likely resisting change because of

Accepted Answer

A) different assessments. 
B) timing. 
C) misunderstanding. 
D) management tactics. 
E) surprise.

Question 11

Reactive change means anticipating and preparing for an uncertain future.

Accepted Answer

A) True 
 B)False

Question 12

Explain the 8 steps to leading change.

Accepted Answer

The answer of Explain the 8 steps to leading change....

Question 13

Scenario C. Imagine that your organization has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes but middle management has developed some specific ideas to enlist cooperation among the employees. They are:
1. Management will have a series of small-group discussions to explain the changes to employees. These meetings will involve explanations of "why" the changes will be made and the logic behind the decisions to make the changes and not simply how to execute the new processes.
2. A few employees who are well known for their resistance to these changes have been appointed to serve as "employee liaisons" on the management change leadership team.
3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.
4. Two senior managers have been identified who are willing and capable of meeting with employees who ultimately refuse to implement the changes. The decision has been made that if an employee causes their work group to fall behind the timeline, they will be told that their choices are to "adapt to the new program or find some other place to work."

-The second management tactic above is an example of which of the following approaches?

Accepted Answer

A) Education and communication 
B) Facilitation and support 
C) Negotiation and rewards 
D) Cooptation 
E) Coercion

Question 14

General reasons for resistance to change are inertia,timing,surprise and peer pressure.

Accepted Answer

A) True 
 B)False

Question 15

Continuous learning is a vital route to renewable competitive advantage.

Accepted Answer

A) True 
 B)False

Question 16

One source of complacency is organizational structures that focus employees on narrow functional goals.

Accepted Answer

A) True 
 B)False

Question 17

Discuss the "learning cycle" of explore,discover,and act.How can you use this model to build your own career?

Accepted Answer

The answer of Discuss the "learning cycle" of explore,discover,and act.How...

Question 18

Which of the following statements about organization development (OD)is accurate?

Accepted Answer

A) OD is a narrow improvement in technology that affects change. 
B) OD is not directly concerned with economic or technical aspects of the organization. 
C) Under the wrong circumstances OD can do more harm than good. 
D) OD aims to increase profitability of the firm. 
E) OD is the main way that leaders are developed.

Question 19

Total organization change involves introducing and sustaining multiple policies,practices and procedures across multiple units and levels.

Accepted Answer

A) True 
 B)False

Question 20

Introducing and sustaining multiple policies,practices and procedures across multiple units and levels is called

Accepted Answer

A) total organization change. 
B) proactive change. 
C) reactive change. 
D) sustainable change. 
E) multi-faceted change.

Exam 18: Creating and Managing Change

Which of the following types of resistance to change is likely to result from not seeing the change's advantage over current practices?

In an organizational context,"Connecting the Dots" refers to

Successful lifelong learning is dependent upon which of the following?

A response that occurs when events in the environment have already affected the firm's performance is called

Becoming world class applies only to the private sector.

The basic types of OD techniques include strategic interventions,technostructural interventions,HR management interventions,and human process interventions.

In the freezing stage of motivating people to change,management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.

Learning leaders do which of the following things?

When an employee realizes that he/she really doesn't disagree with a proposed change but simply "hates the way they heard the news," they are most likely resisting change because of

Reactive change means anticipating and preparing for an uncertain future.

Explain the 8 steps to leading change.

General reasons for resistance to change are inertia,timing,surprise and peer pressure.

Continuous learning is a vital route to renewable competitive advantage.

One source of complacency is organizational structures that focus employees on narrow functional goals.

Discuss the "learning cycle" of explore,discover,and act.How can you use this model to build your own career?

Which of the following statements about organization development (OD) is accurate?

Total organization change involves introducing and sustaining multiple policies,practices and procedures across multiple units and levels.

Introducing and sustaining multiple policies,practices and procedures across multiple units and levels is called