Multiple Choice
An interaction that occurs between customers without the assistance of the organisation is
A) B2C
B) B2B
C) P2P
D) internal
Correct Answer:

Verified
Correct Answer:
Verified
Q15: Organisations focusing on customer experience view technology
Q16: 'Value' represents economic worth,practical utility and availability
Q17: Customer satisfaction is really about<br>A)preparation,presentation and follow-up
Q18: Most people who don't complain say the
Q19: Kilborn 2003 believes technology improves customer loyalty,and
Q20: Lifetime customer value<br>A)puts a value on existing
Q20: Organisations focusing on customer experience view technology
Q22: An organisation is able to focus on
Q23: Customer satisfaction occurs when organisations<br>A)build customer service
Q26: Which phase\s of customer service influence\s the