True/False
An organisation is able to focus on customers' needs and identify what gives satisfaction to customers by building a customer satisfaction model.
Correct Answer:

Verified
Correct Answer:
Verified
Q15: Organisations focusing on customer experience view technology
Q17: Customer satisfaction is really about<br>A)preparation,presentation and follow-up
Q18: Most people who don't complain say the
Q19: Kilborn 2003 believes technology improves customer loyalty,and
Q20: Lifetime customer value<br>A)puts a value on existing
Q20: Organisations focusing on customer experience view technology
Q21: An interaction that occurs between customers without
Q23: Customer satisfaction occurs when organisations<br>A)build customer service
Q26: Which phase\s of customer service influence\s the
Q27: Multiple communication channels should be available to