True/False
Most people who don't complain say the reason for lack of action is that they don't think it is worth the time and effort.
Correct Answer:
Verified
Correct Answer:
Verified
Q13: One dissatisfied customer can influence up to<br>A)15
Q14: The only aim of quality customer service
Q16: 'Value' represents economic worth,practical utility and availability
Q17: Customer satisfaction is really about<br>A)preparation,presentation and follow-up
Q19: Kilborn 2003 believes technology improves customer loyalty,and
Q20: Lifetime customer value<br>A)puts a value on existing
Q21: An interaction that occurs between customers without
Q22: An organisation is able to focus on
Q23: Customer satisfaction occurs when organisations<br>A)build customer service
Q53: The intention when resolving customer complaints is