Multiple Choice
The fluctuation in a customer's zone of tolerance is more a function of changes in the _____________,which moves readily up and down because of situational circumstances than of the _______________,which tends to move upward incrementally because of accumulated experiences.
A) Adequate service level; desired service level
B) Adequate service level; tolerable service level
C) Desired service level; adequate service level
D) Desired service level; tolerable service level
E) Ideal service level; desirable service level
Correct Answer:
Verified
Correct Answer:
Verified
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