Constance Sells a Multilingual Information Service

Multiple Choice

Constance sells a multilingual information service.She has just encountered a price objection from a prospective client.Applying the two-step approach to this objection,the first thing she should do is:

A) try to look at the objection from the customer's viewpoint.
B) determine which services are most important to the average customer and sell them.
C) sell the importance of being able to communicate in multiple languages rather than the price.
D) adjust the presentation and offer fewer language options.
E) try to lower the price by eliminating certain services the prospect can perform in-house.