Question 1

What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

Accepted Answer

A)  Intelligent system
B)  Artificial intelligence
C)  Neural network
D)  Intelligent agent D

Question 2

What is the science of fact-based decision making?

Accepted Answer

A)  Analytics
B)  Structured decisions
C)  Unstructured decisions
D)  Semistructured decisions A

Question 3

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Accepted Answer

A)  ROI
B)  CSF
C)  KPI
D)  None of the above B

Question 4

__________ information systems is a specialized DSS that supports senior-level executives and unstructured,long-term,nonroutine decisions requiring judgment,evolution and insight.

Accepted Answer

The answer of __________ information systems is a specialized DSS...

Question 5

What is the difference between the As-Is process model and the To-Be process model?

Accepted Answer

A)  The As-Is process model begins with what the process problem is,and the To-Be process model displays how the problem will be solved
B)  The process models are not related
C)  Both process models determine when to solve the problem
D)  The As-Is process model begins with where to implement the solution,and the To-Be process model displays why the problem needs to be fixed

Question 6

The ______________ facing processes are also called front-office processes that result in a product or service received by an external customer.

Accepted Answer

The answer of The ______________ facing processes are also called...

Question 7

What occurs in situations in which a few established processes help to evaluate potential solutions,but not enough to lead to a definite recommended decision.

Accepted Answer

A)  Analytics
B)  Structured decisions
C)  Unstructured decisions
D)  Semistructured decisions

Question 8

A digital ______________ tracks KPIs and CSFs by compiling information from multiple sources and tailoring it to meet user needs.

Accepted Answer

The answer of A digital ______________ tracks KPIs and CSFs...

Question 9

Define critical success factors (CSFs)and key performance indicators (KPIs),and explain how managers use them to measure the success of MIS projects.

Accepted Answer

The answer of Define critical success factors (CSFs)and key performance...

Question 10

What compiles information from multiple sources and tailors it to meet user needs?

Accepted Answer

A)  Drill-down
B)  Sensitivity analysis
C)  What-if analysis
D)  Digital dashboard

Question 11

Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics.

Accepted Answer

The answer of Explain the importance of decision making for...

Question 12

The construction of a new city subway station and the processing of monthly payroll are both considered types of projects as defined in your text.

Accepted Answer

A) True 
 B)False

Question 13

___________ analysis occurs when users change the value of one variable repeatedly and observe the resulting changes in other variables.

Accepted Answer

The answer of ___________ analysis occurs when users change the...

Question 14

At the operational level employees are develop,control,and maintain core business activities required to run the day-to-day operations.

Accepted Answer

A) True 
 B)False

Question 15

Several factors can accelerate the need for a company to make business improvement processes.What is the most prevalent factor?

Accepted Answer

A)  Market shifts
B)  Technology
C)  Discoveries
D)  Bottlenecking

Question 16

What occurs when a task or activity is unnecessarily repeated?

Accepted Answer

A)  Bottlenecks
B)  Redundancy
C)  Automation
D)  Streamlining

Question 17

The local florist in town is Cheryl Steffan who has been in business for over 20 years.Recently,Cheryl has noticed several complaints about delivery errors.Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking.Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness.What method did Cheryl follow to solve her delivery issues?

Accepted Answer

A)  Modeled the As-Is process,fixed the errors,and then created the To-Be process
B)  Modeled the To-Be process,fixed the errors,and then created the As-Is process
C)  Moved directly to implementing the To-Be process without analyzing the As-Is process
D)  Moved directly to implementing the As-Is process without analyzing the To-Be process

Question 18

Todd Haitz is the marketing manager for the National Basketball Association.Todd analyzes and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales.Todd uses an internal KPI to track his marketing campaign success.Which of the below would be an internal KPI Todd would use to track his marketing campaigns?

Accepted Answer

A)  Marketing campaign ROI
B)  Marketing campaign percentage of fans purchasing Sports Illustrated magazine
C)  Marketing campaign advertiser revenue sales
D)  Marketing campaign market share

Question 19

What includes the tasks,activities,and responsibilities required to execute each step in a business process?

Accepted Answer

A)  Workflow
B)  Swim lane
C)  Automation
D)  Streamlining

Question 20

Which of the following is not a feature of a neural network?

Accepted Answer

A)  Neural networks can cope with huge volumes of information with many variables
B)  Neural networks can function without complete or well-structured information
C)  Neural networks can analyze linear relationships only
D)  Neural networks can learn and adjust to new circumstance on their own

Exam 2: Decisions Processes: Value Driven Business