Question 1

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders,fulfilling orders,and ringing in sales.At what level of the organizational pyramid would you categorize Andy?

Accepted Answer

A) Strategic 
B) Owner 
C) Operational 
D) Managerial

Question 2

What is the DSS analysis that checks the impact of a change in a variable or assumption on the model?

Accepted Answer

A) Optimization analysis 
B) Goal-seeking analysis 
C) Sensitivity analysis 
D) What-if analysis

Question 3

What is the analysis and redesign of workflow within and between enterprises?

Accepted Answer

A) Critical success factors (CSFs) 
B) Benchmarking metrics 
C) Business process reengineering (BPR) 
D) Decision support interfaces (DSI)

Question 4

What type of measurement is using market share as a KPI?

Accepted Answer

A) Fuzzy logic measurement 
B) External measurement 
C) Neural network measurement 
D) Internal measurement

Question 5

Which of the below is a customer-facing process?

Accepted Answer

A) Communicating with customers 
B) Strategic goal setting 
C) Providing performance feedback and rewards 
D) Purchasing raw materials

Question 6

What models information and provides assistance in evaluating and choosing among different courses of action?

Accepted Answer

A) OLTP 
B) OLAP 
C) TPS 
D) DSS

Question 7

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

Accepted Answer

A) As-Is process models 
B) To-Be process models 
C) Competitive business process models 
D) Workflow model

Question 8

Sears department stores used to plant employees in competitor stores to perform research and analysis.Recently the company implemented a system that can search competitor websites and provide comparisons of price,promotions,and availability and the system is saving time,money,and resources.What type of system did Sears implement?

Accepted Answer

A) Shopping algorithm 
B) Shopping network 
C) Shopping logic 
D) Shopping bot

Question 9

What type of metrics measure throughput,transaction speed,and system availability?

Accepted Answer

A) Efficiency MIS metrics 
B) Effectiveness MIS metrics 
C) ROI 
D) Benchmarks

Question 10

What types of metrics measure customer satisfaction?

Accepted Answer

A) Efficiency MIS metrics 
B) Effectiveness MIS metrics 
C) Both efficiency and effectiveness MIS metrics 
D) Both ROI and market share

Question 11

Changing business processes with MIS outlines how to improve the three levels of business processes which include operational,managerial,and strategic.From operational to strategic,what are the three major improvement strategies that the author describes?

Accepted Answer

A) Automation - streamlining - reengineering 
B) Artificial intelligence - streamlining - reengineering 
C) Automation - workflow - reinvention 
D) Automation - consolidating - restructuring

Question 12

What is the primary goal of using As-Is and To-Be process models?

Accepted Answer

A) To determine employee specific errors 
B) To determine measurement metrics 
C) To determine the best way to solve a problem 
D) To determine what the problem is and then how to solve the problem

Question 13

Augmented reality is the viewing of the physical world with computer-generated layers of information added to it.

Accepted Answer

A) True 
 B)False

Question 14

Transaction processing systems are primarily used to automate business processes.Automation increases efficiency and effectiveness,while reducing head count which in turn reduces the overall operational _____________.

Accepted Answer

A) Costs 
B) Systems 
C) Revenues 
D) Intelligence

Question 15

The ______________ level,of a business structure,is where employees develop,control,and maintain core business activities required to run the day-to-day activities.

Accepted Answer

The answer of The ______________ level,of a business structure,is where...

Question 16

_____________ support systems model information using OLAP which provides assistance in evaluating and choosing among different courses of action.

Accepted Answer

The answer of _____________ support systems model information using OLAP...

Question 17

Which of the below is considered the output in the systems thinking example of a DSS?

Accepted Answer

A) TPS 
B) Optimization 
C) Goal Seeking 
D) Forecasts

Question 18

At the operational level employees are continuously evaluating company operations to hone the firm's abilities to identify,adapt to,and leverage change.

Accepted Answer