Question 1

On her first visit to a new doctor's office,Candace noted the fine furniture in the pristine lobby and the crisp white coats that each of the staff wore.Candace was judging the tangibles dimension of the RATER scale.

Accepted Answer

A) True 
 B)False

Question 2

Control systems should be flexible.

Accepted Answer

A) True 
 B)False

Question 3

Gina was recently promoted to facilities director at Wholesome Grains.Which of the following should she do immediately as she tries to improve productivity?

Accepted Answer

A) Use the established technology with which her employees are most familiar. 
B) Rotate all personnel so that each has an opportunity to try something new. 
C) Hire new employees such that they are similar to those already on the team. 
D) Establish a system of measurement. 
E) Cut costs.

Question 4

Which of the following is a step in the control process?

Accepted Answer

A) Complete a job redesign. 
B) Evaluate opportunities. 
C) Compare work units to one another. 
D) Implement TQM. 
E) Establish standards.

Question 5

One of the reasons that measurement-managed firms succeed is due to strong teamwork and cooperation among the management team and more willingness to take risks.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not one of the reasons that control is needed in an organization?

Accepted Answer

A) to adapt to change and uncertainty 
B) to detect opportunities 
C) to eliminate the need for teamwork 
D) to deal with complexity 
E) to decentralize decision making

Question 7

A balance sheet summarizes an organization's overall financial worth,or its assets and liabilities,at a specific point in time.

Accepted Answer

A) True 
 B)False

Question 8

Reduced cycle time means an increase in steps in a work process.

Accepted Answer

A) True 
 B)False

Question 9

A capital expenditures budget anticipates investments in major assets such as land,buildings,and major equipment.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not a financial control?

Accepted Answer

A) budgets 
B) financial statements 
C) ratio analysis 
D) audits 
E) RATER

Question 11

Which of the following is not characteristic of an external audit?

Accepted Answer

A) performed by CPAs 
B) primarily used when management suspects embezzlement 
C) performed by an independent organization 
D) verifies that generally accepted accounting principles have been followed 
E) verifies the accuracy and fairness of financial statements

Question 12

The purpose of planning is to make sure that performance meets objectives.

Accepted Answer

A) True 
 B)False

Question 13

What is control,what is its purpose,and why do organizations need it?

Accepted Answer

The answer of What is control,what is its purpose,and why...

Question 14

Describe the barriers to the success of control systems.Consider one of your college classes as an example and your instructor as someone who would like to have good control systems in place.Explain if and how the barriers have detracted from performance in the class.

Accepted Answer

The answer of Describe the barriers to the success of...

Question 15

Standards can be set for almost anything and be narrow or broad.

Accepted Answer

A) True 
 B)False

Question 16

A team that meets to solve a onetime problem is called a _____.

Accepted Answer

A) continuous improvement team 
B) work group 
C) self-managed team 
D) unit 
E) special-purpose team

Question 17

Performance measures can be obtained through oral reports.

Accepted Answer

A) True 
 B)False

Question 18

Corrective action is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.

Accepted Answer

A) True 
 B)False

Question 19

A sales forecast is an example of an organizational control from the _____ area.

Accepted Answer

A) informational 
B) physical 
C) human resources 
D) financial 
E) capital

Question 20

Which of the following is not a characteristic of a successful control system?

Accepted Answer

A) strategic and results-oriented 
B) timely,accurate,and objective 
C) realistic,positive,and understandable 
D) encourages self-control 
E) inflexible to optimize control

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

On her first visit to a new doctor's office,Candace noted the fine furniture in the pristine lobby and the crisp white coats that each of the staff wore.Candace was judging the tangibles dimension of the RATER scale.

Control systems should be flexible.

Gina was recently promoted to facilities director at Wholesome Grains.Which of the following should she do immediately as she tries to improve productivity?

Which of the following is a step in the control process?

One of the reasons that measurement-managed firms succeed is due to strong teamwork and cooperation among the management team and more willingness to take risks.

Which of the following is not one of the reasons that control is needed in an organization?

A balance sheet summarizes an organization's overall financial worth,or its assets and liabilities,at a specific point in time.

Reduced cycle time means an increase in steps in a work process.

A capital expenditures budget anticipates investments in major assets such as land,buildings,and major equipment.

Which of the following is not a financial control?

Which of the following is not characteristic of an external audit?

The purpose of planning is to make sure that performance meets objectives.

What is control,what is its purpose,and why do organizations need it?

Describe the barriers to the success of control systems.Consider one of your college classes as an example and your instructor as someone who would like to have good control systems in place.Explain if and how the barriers have detracted from performance in the class.

Standards can be set for almost anything and be narrow or broad.

A team that meets to solve a onetime problem is called a _____.

Performance measures can be obtained through oral reports.

Corrective action is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.

A sales forecast is an example of an organizational control from the _____ area.

Which of the following is not a characteristic of a successful control system?